Internal Bailiff

Internal Bailiff

Primary Responsibilities:

• Initiate and effect payment arrangements that will address the delinquency in the shortest possible time frame, first via face-to-face interview and subsequent telephone follow-up.
• Update all pertinent account information into the system consistently.
• Coordinate and participate in repossessions of the company’s goods in compliance with the Hire Purchase Act and the Company’s policies.
• Ensure that a signed Unicomer receipt is issued immediately to the customer upon receipt of Payment.
• Ensure that customers comply with the arrangements made and all money collected is paid into Unicomer (Barbados) Ltd. within 24 hours of receipt.
• Ensure attendance at each portfolio review meeting and submit a comprehensive report for each assigned account.
• Ensure that internal and external customers consistently receive service that exceeds their expectation.
• Complete customer investigations; to verify the customer’s business operation, address, employer etc. when requested.
• Ensure compliance with and have a good understanding of the Legislations appertaining to Hire Purchase Act, Consumer Credit Act, Sale of Goods Act, Trade Description Act, Factories Act, Employment Protection Act.
• Perform any other reasonable and related duties as assigned from time to time by management.

Knowledge, Skills and Competencies Required:

• Knowledge of the systems, policies, and procedures of Unicomer for effective credit sanctioning. 
• Self-motivated team player who has ability to work without close supervision.
• Ability to communicate effectively in both oral and written forms.
• Excellent interpersonal skills particularly tact and patience in dealing with customers.
• Knowledge of operations within the Credit department.
• Experience in debt collection.
• Knowledge of Microsoft Office.
• Displays persistence and commitment.
• Goal oriented and copes well under pressure.
• Ability to maintain professionalism when dealing with difficult situations.

Education and Experience Required:

•   Five passes in CXC Level subjects including Mathematics and English Language.
• Two years’ experience in a debt collection role.
• A bailiff license is required.