Communications and Employee Engagement Specialist

JOB PURPOSE To develop, execute and maintain programs to maintain a positive image to its internal publics, ensuring effectiveness and efficiency in the communication process. Includes internal crisis communications and alignment of the process with strategic intent of the Company’s business.

COMMUNICATIONS & EMPLOYEE ENGAGEMENT SPECIALIST

JOB SUMMARY

To develop, execute and maintain programs to maintain a positive image to its internal publics, ensuring effectiveness and efficiency in the communication process. Includes internal crisis communications and alignment of the process with strategic intent of the Company’s business.

Also responsible for improving employee engagement through clear, transparent and tw0-way communication. This role will work closely with Human Resources and senior stakeholders, to deliver communications on a broad spectrum of employee engagement priorities and focus on their delivery methods for maximum employee engagement.

KEY FUNCTIONS

• Develop, execute, and evaluate an internal communications strategy, ensuring that business goals, initiatives, and organizational/people news are communicated regularly and effectively.
• Support the Chief Human Resources Officer in delivering current (and future) activities and channels, including recognition programs.
• Work closely with HR Leadership Team, HR Officers, and senior leaders to craft and distribute key HR/people communications that engage the audience while maintaining a clear, open, and transparent communication ethos.
• Support the CHRO in a wide range of Organization Development initiatives to continuously improve the organization's employee experience, including crafting and distributing change and organizational development communications related to Performance Management, Learning & Development, Talent Management, Career Progression, Wellbeing, etc.
• Conform to the brand guidelines and brand reputation by ensuring organizational news, initiatives, and projects.
• Act as a liaison with the external communications team as required.
• Lead on developing and delivering an engagement and communications calendar, ensuring that all initiatives/activities are delivered and communicated in a timely and efficient manner.
• Act as an advocate for company culture, encouraging behaviors that align with organizational values.
• Drive a listening culture and build feedback mechanisms into employee engagement activities and internal communications to enable employees to have an opportunity for dialogue.
• Deliver end-to-end internal employee engagement plans and campaigns to inspire and engage employees. This will involve supporting senior leaders in their communications efforts to keep their functions informed of updates and changes in a consistent and engaging manner.
• Design and execute all internal company initiatives, activities, and events to increase employee engagement.
• Make recommendations for new approaches and campaigns to improve outcomes by implementing and interpreting surveys to measure satisfaction and effectiveness of employee communications channels, observing trends, etc.
• Stay up to date on employee communications best practices and teclmologies and use survey results and senior management feedback to fine-tune current channels and develop new ones to improve engagement.
• Lead on the review of existing communications channels - this includes analysing what is in place and making sound recommendations for improvement.
• Project manage the intranet platform's implementation (and ongoing management), including social media channels, ensuring it becomes the central hub of employment engagement activity and internal communication information.
• Support and guide stakeholders on best practice intranet design and implementation methodologies to ensure maximum employee engagement from users.
• Participate in the design and management of the annual roll-out of the company's Employee Engagement Survey.
• Provide input on the design of the employee surveys and support the internal communications efforts in communicating the results to ky stakeholders in a timely fashion.
• Collate and provide advice to management based on employee feedback on internal communication strategies and initiatives undertaken and adjust content accordingly.
• Execute appropriate Request for Proposal (RFP) and related service level agreements with vendors.
• Manage agency relations and timelines regarding the execution of deliverables.
• Align all internal communication campaigns to annual, monthly, and/or weekly media planning budgets. Monitor and report on the same. 
• Track and report on key metrics related to internal communication and employee engagement.
• Provide  regular  updates  to  leadership  on  the effectiveness  of communication  strategies and engagement initiatives.
• Continuously seek feedback and refine approaches to improve outcomes.
• Assist and deliver appropriate communique, brochures, and supporting materials regarding internal communication activities of the business, ensuring adherence to corporate identity standards.
• Workplace safety: Validate that all work is done in accordance with the Company's established safety practices and procedures.
• Performs such other related duties as may be assigned by Chief Executive Officer, from time to time.

EDUCATION & EXPERIENCE

• A bachelor’s degree in Communications, Public Relations or a related field.
• A master’s degree will be an asset.
• A minimum of five (5) years’ experience in public relations, communication planning, brand marketing in a highly competitive telecoms environment.  
• Proven track record of providing proactive, innovative service in a communications role.
• Experience working with creative teams (e.g., graphic designers, video editors) will be considered an asset. 

FUNCTIONAL COMPETENCIES

• Adaptability: Must be able to adapt to frequent changes and demands and create new solutions in a timely manner. 
• Research skills: Market research practices and techniques. 
• Negotiation skills: Ability to negotiate skillfully and with tact when dealing with stakeholders. 
• Building Relationships: Appreciation of diversity amongst individuals and groups connected during the course of work and have the ability to maintain healthy and productive working relationships with all such individuals.
• Behave Ethically: – Respect for others and self and work in alignment with the Company’s Core Values.
• Communicate Effectively: Ability to effectively transmit information accurately and understandably, and actively give and receive constructive feedback.

CORE AND LEADERSHIP COMPETENCIES

Organisational Awareness: Contributes to the organisation by understanding and aligning actions with the organisation's goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.

Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences. 

Strategic Leadership and Execution: Applies vision to think beyond the immediate situation and explore multiple potential paths. Invests time in planning, discovery, and reflection to better drive decisions and more efficient implementation. Ensures that business goals are met by executing, monitoring, and adjusting the organizational action plan. 

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Problem Solving and Decision Making: Use critical thinking to evaluate problems, gather information, understand causes, and identify best workable solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Salary and Benefits: Applicable to a Senior Professional Position.

Deadline date for applications: Wednesday 25th December 2024.