Tour Representative (German)

We are seeking an experienced Tour Representatives to act on behalf of Tropical Tours Jamaica Limited that is fluent in German and is enthusiastic about our cultural experience, excursions offered as well as have a commitment to providing exceptional customer service

Qualifications, Experience & Specialized Skills:

★ Fluent in German and English
★ High school diploma or equivalent and TPDCO Certificate
★ Previous experience in customer service or the Tourism Industry
★ Excellent communication and interpersonal skills
★ Attention to detail and organizational skills
★ Flexibility to work various shifts, including weekends and holidays
★ Strong computer skills, including MS Office
★ Highly professional and ethical standards

DUTIES AND RESPONSIBILITIES:
★ Responsible for sales, reservations and the payment of excursions.
★ Organizing and hosting welcome meetings.
★ Selling and organizing excursions and Transportation arrangements.
★ Responding to clients’ queries, helping guests, quickly solve any problems that arise.
★ Resolve customer issues and complaints in a timely manner.
★ Dealing with unforeseen ‘non-client’ problems, like flight delays, transfer delays or weather conditions
★ Maintaining an in-depth knowledge of the resort and the local area.
★ Follow up with clients to ensure satisfaction with their travel experience.
★ Maintain accurate records of interactions and transactions.
★ Ensure compliance with company policies and procedures.