Technical Sales Admin Assistant

Manage interaction between upper management and employees, liaising with internal and external executives on various projects and tasks. Maintains a smooth flow of the Chemical Key accounts to ensure that he/she completes daily duties on time and meets deadlines.

Responsibilities:

• Establish, develop and maintain business relationships with current and prospective customers to generate new business.
• Attend and represent the company at Expos and Trade shows where necessary.
• Provide after-sale service to customers
• Pay courtesy calls to current and prospective customers
• Expedite the resolution of customer issues and complaints, capitalize on feedback
• Effectively prepare quotations, invoices, sales orders, and requisitions
• Check and keep abreast of inventory levels
• Outline the specifics of the products and demonstrate usage to the customers, which involves providing technical support
• Liaise with customers regarding accounts receivables (cash, cheque or credit card payments)
• Work closely with stores and accounts departments
• Ensure that proper filing and record keeping is being done
• Manages complaints and determines new technical necessities from the final customer, interacting with Diversey’s Tam to establish a plan oriented to problem-solving.
• Communicates all activities performed by competitors in the customer´s facilities and coordinates with Manager & Diversey Team the initiatives to be implemented in place.
• Guarantees that all applications (Laundry, Housekeeping, and Kitchen included in the customer´s contract are being managed under the company´s standards and the pre-defined operation plan. Request assistance from Regional Application Experts when the specific situation demands the usage of these resources.
•  Cooperates with new projects within customers´ facilities, determining the level of expected investment for equipment and technical materials. Following guidelines from Manager assures that the profitability goal is aligned with the master plan.
• Detects and activates new business opportunities and raises all necessary information to present value-added proposals to the final customers. Provide inputs to Manager and Team to generate Net Sales in every managed account.
• Performs audits for all applications to improve Isratech´s performance and implementation of corrective actions.
• Supervises all aspects related to inventory management in coordination with the Manager: purchase orders, on-time deliveries, and quality assurance. Communicates if malpractices have been happening in the place
• Coordinates with Diversey´s TAM representative to fulfill Diversey’s Technical 
• Compile the reports for the key accounts that we manage.
• Liaise with the retail store to ensure invoices and estimates for chemical orders are prepared, submitted, and returned
• Do weekly stock-taking of chemicals and spare parts at the Montego Bay Office
• Correspond with the members of the Chemical Division to receive the stock count from all the accounts that we manage and submit the relevant reports to the team
• Log all spare parts and chemicals going into the Montego Bay office daily.
• Testing and recording chemical readings at the locations visited.
• Logging movement of Chemical Technicians daily.Logging where spare parts were installed and by whom.