Product Operations Administrator

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Join our ContactPoint360 Family, today! 

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Position Overview: 

The Product Operations Administrator - Will serve as the link between suppliers, the reservations department, and the client information management systems. This position requires strong comprehension and the entry of detailed confirmation information into their database, as well as making hotel inventory (guestrooms) available for sale through the central reservation system. Once the information is entered, the Product Administrator must also answer questions from vendors and reservations as they sell vacations to Travel agents/consumers.

Responsibilities include:

·      Entering confirmations, stop sells, kickbacks and other inventory management into database including the following:

·      Booking confirmations/denials

·      Inventory management/stop sells

·      Reservation kickbacks

·      Manage the processing of manifest confirmations, changes, and cancellations to and from hotel vendors including inputting confirmation numbers, identifying problems such as incorrect items booked or input in the database, and researching and providing solutions to such problems

·      Resolve operational issues (reservation requests, system errors, advising, etc.)

·      Maintain inventory blocks for sale to Classic Customers. This includes closing/opening inventory as needed

·      Run product usage reports and verify the quality of data entry.

·      Resolve operational issues, troubleshoot and problem solve within and outside the department (inbox management and Reservation assistance)

·      Assist with a variety of connectivity related procedures such as assist with processing connector QA reports.

·      Proficient in Word, Excel, Smartsheet and Outlook to be able compose letters and emails

·      Assume additional responsibilities as defined by Management

Qualifications:

· (High School or equivalent)

· Intermediate-Advanced computer skills (Excel, Outlook, Word Windows, Smartsheet, data entry), typing (40 WPM+)

· High attention to detail

· Good verbal and written communications skills

· Ability to multi-task, learn the specifics of each connector, solve problems, and meet deadlines

· The flexibility to adapt to a dynamic, changing environment.

Personal Effectiveness:

·      Strive for 100% accuracy of data load and related duties in a timely fashion

·      Recognize and identify system discrepancies and offer possible solutions

·      Demonstrate a strong work ethic and team commitment to achieving department goals

·      Demonstrate a positive attitude and nurture relationships with co-workers, management, members of other departments, and external vendors

·      Focus on contributing to the achievement of business objectives and goals within deadlines

·      Manage projects as assigned by Management

·      Identify, improve and design processes to streamline efficiencies in daily workload, inter-departmental operations, and internal/external communications as related to Product Development department functions

Communication Skills:

·      Demonstrate solid verbal and written communication skills through vendor correspondence, internal content as well as client documentation

·      Verbal Skills- Must be able to answer questions from Reservations and vendors:

·      Identify needs

·      Research problem and source solution

·      Provide quick, courteous, and logical response

·      Keep others informed on the status of progress toward a solution

·      Elevate critical issues as needed 

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.