Senior Quality Assurance Officer

To support the core functions of the ACTT by establishing and implementing quality assurance processes and maintaining and improving existing quality assurance processes that impact the Council’s responsibilities to its internal and external stakeholders.

• Develop and establish procedures and systems for quality management to ensure commitments to internal and external stakeholders are met.
• Develop and maintain a quality management system by establishing quality objectives and metrics for the Council.
• Continuous monitoring and review of key quality metrics to guide the setting and achievement of performance targets.
• Develop quality documentation for policies, procedures, work instructions and records to ensure that quality information is accessible to staff. a
• Review departmental procedures to guide effectiveness and productivity.
• Establish quality performance measures for departments within the Council to guide operational reviews.
• Assist departments in preparation of quality audits to ensure they are successfully executed.
• Liaise with regional and international Quality Assurance bodies to promote the work of the Council and continuously improve internal Quality Assurance processes and initiatives.
• Create and manage internal surveys of departmental performance and employee satisfaction to ensure accurate and timely assessment.
• Perform Gap Analysis of Council operations versus international best practice standards in quality assurance to assess the Council’s quality management systems.
•  Assist in the training of new officers as necessary.
• Conduct appropriate research and attend international and regional conferences to ensure standards are up to date and in alignment with international standards and best practice.