Cancel
This job is expired
Apply Now
Operations Manager
Not Disclosed
- San Fernando
- Not disclosed
- Contract
- Updated 20/03/2025
- Human Resource
Operations Manager
Job Title: Operations Manager
Department: Operations
Reports To: General Manager
Job Summary:
The Operations Manager at Ladnek Limited is responsible for overseeing the efficient execution of
facility management services. This role includes leadership in job costing, client coordination,
compliance, employee management, and operational improvement. The Operations Manager will
ensure high-quality service delivery, optimize operational efficiency, and uphold company standards.
Key Responsibilities:
1. Strategic Operations Management
Oversee the performance of all facility management services, ensuring alignment with company
goals.
Implement and refine operational strategies to improve efficiency and customer satisfaction.
Conduct site visits and monitor job progress to maintain quality standards.
2. Client Coordination & Service Delivery
Act as the primary liaison with clients to ensure service quality and compliance with contractual
obligations.
Address client inquiries and resolve service-related issues promptly.
Identify opportunities to enhance service offerings and customer retention.
3. Team Leadership & Development
Supervise and manage operational staff, assigning tasks and ensuring adherence to job
expectations.
Conduct team meetings to communicate job requirements, safety protocols, and performance
goals.
Provide mentorship, training, and performance evaluations for operational staff.
4. Financial Oversight & Job Costing
Prepare and review job cost estimates for contract and ad-hoc jobs, ensuring profitability.
Collaborate with the finance team to track job costs against budgets.
Ensure timely and accurate financial reporting related to operational expenditures.
5. Compliance & Safety
Ensure all operations align with company policies, industry standards, and safety regulations.
Conduct regular safety audits and enforce safety protocols to minimize workplace risks.
Promote a culture of safety, compliance, and continuous improvement.
6. Performance Reporting & Continuous Improvement
Generate comprehensive reports on fleet asset performance, contract stock consumption, and
operational efficiency.
Identify and implement best practices to improve service delivery and reduce operational costs.
Ensure continuous monitoring and improvement of operational workflows.
Key Performance Indicators (KPIs) & Success Criteria:
Operational Efficiency: Maintain at least 95% uptime for fleet and equipment through
structured preventive maintenance.
Client Satisfaction: Achieve a minimum of 80% positive customer feedback.
Team Management: Ensure staff demonstrate effective performance with at least 90% meeting
quarterly evaluation standards.
Compliance & Safety: Achieve zero major safety violations and full regulatory compliance.
Financial Performance: Maintain job costing accuracy within a 5% variance of the projected
budget.
Required Qualifications & Experience:
Bachelor’s degree in Operations Management, Facilities Management, Project Management,
Business Administration, or a related field preferred.
Minimum of 5 years of experience in an operations or service-related field, preferably in
facilities management, logistics, or project execution.
Strong leadership and team management experience.
Proficiency in job costing, asset management, and operational reporting.
Experience with compliance, safety standards, and quality assurance procedures.
Proficiency in Microsoft Office Suite and operational software.
Ref: Operations Manager
Apply Now
Similar Jobs for you
Show More