The Caribbean Credit Card Corporation Limited (4Cs) is a technology and e-Payments processing company operating in the Federation of St. Kitts & Nevis. The Corporation is a 24/7 operation with a team of approximately 70 employees, providing services across the Caribbean Region.

Applications are invited from suitably qualified persons to fill the position of SENIOR OFFICER-FRAUD

Reports to: Fraud Analyst

Job Summary:

The Senior Officer—Fraud is responsible for overseeing the detection, prevention, investigation and resolution of fraud cases within the organisation. This officer works closely with the Fraud Analyst to identify risks, implement fraud prevention strategies, and ensure compliance with legal and regulatory standards.

Key Areas of Responsibility

• Assess the duties associated with the fraud monitoring function of the Fraud Monitoring Team
• To lead investigations of all clients inquiries relative to the occurrence of fraud on client debit/credit cards and provide feedback to the Fraud Analyst and Support Services Manager accordingly
• Review and provide feedback on observed trends per the alerts generated in the Fraud Monitoring System
• To act as the Fraud Analyst in the absence of the Fraud Analyst
• Take and active role in on-going training and orientation of staff, disseminates information on professional or technical issues
• Ensures that staff are properly and adequately trained to perform their jobs
• To assist the Fraud Analyst in developing training sessions to enhance employee awareness and productivity
• Respond to Merchant/Cardholder/Bank verbal inquiries
• Respond to written inquiries

Desired Work Traits include:

• Organization & attention to detail
• Confidentiality & information management
• Team spirit & collaboration
• Good judgment & decision making
• Communication & presentation skills
• Interpersonal and professional networking
• Critical thinking & problem solving
• Professional integrity