Radio Frequency Operations Engineer

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Radio Frequency Operations Engineer

Primary objective of the job: 

The RF Operations Engineer will be responsible for implementing, optimizing and maintaining the mobile radio network to improve mobile coverage and quality of network services. The engineer will focus on conducting radio network optimization practices, drive testing, number traces and other analyses to ensure network quality exceeds target KPIs.

Main Duties and Responsibilities:

• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest in understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• Routines (Daily, Weekly and Monthly): Conduct routines to monitor the status of all cells on the network and complete corrective actions on any problems found.
• Radio Network Optimization: Continually improve radio network performance indicators, to improve accessibility, retainability and integrity based on target KPIs by optimizing cell sites. This includes regular review of the network parameters and features to ensure optimal performance.
• Corporate Solutions Planning and Design: Independently, use drive test data, predictive tools and network information, identify the ideal location for expanding both the coverage and capacity of the network to improve overall network experience.
• Site Surveys: Visit potential sites with other members of the technical department to determine suitability for all concerned and site specifications
• Reports: Prepare and update reports to reflect the results of optimization actions/projects as well as new solution planning justifications
• Drive Testing: New Sites: Using drive test software measure performance indicators of newly deployed sites, to assess optimum configuration of the physical installation and software configuration of the RBS. Network: This covers drive testing of the network as it is related to comparative drive testing, network upgrades and optimization changes.
• KPIs: Preparation and analysis of KPI reports reflecting the state of the network to the business and other stakeholders.
• Customer Complaints: Investigate, analyze and where possible deploy solutions to deal with customer complaints. Document all solutions required to resolve customer issues.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
• Take the initiative to propose innovative solutions and ideas to improve the network and the team knowledge base.
• Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

Academic Qualifications and Experience Required:

• BSc. Degree in Electrical/Communications Engineering or Applied Physics
• A minimum of 3 years’ experience in a similar environment
• Knowledge of Mobile Radio Planning and Optimization practices would be an asset
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of a second language (Spanish, French, etc) would be considered an asset
• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job
• Confidentiality and trustworthiness
• Initiative and resourcefulness in the conduct of duties
• Strong communication (oral and written) and interpersonal skills
• Ability to relate to a diverse working environment.
• Computer Literate (basic to intermediate) in Microsoft Office Suite (Word, Excel, Power Point, Outlook, etc)
• Report / business Writing Skills
• Intermediate Knowledge of Mobile Communication Systems
• Basic Radio Network Planning – coverage and optimization parameters
• Basic Knowledge of ZTE EMS, ENodeB and related vendor nodes, tools and portals
• Basic Knowledge of Power BI is an asset