Operations Manager

We are hiring a Operations Manager for our Real Estate client in St. Ann.

Operations Manager

A leading real estate brokerage in Jamaica, renowned for its commitment to excellence, integrity, and client satisfaction. We are passionate about helping individuals and families find their dream homes, whether it's a cozy beachfront villa, a spacious family residence, or a lucrative investment property.   

Our Mission:

To provide exceptional real estate services that exceed client expectations, build lasting relationships, and contribute to the growth and prosperity of the Jamaican real estate market.

Our Values:

• Integrity: We conduct business with honesty, transparency, and ethical standards.   
• Client Focus: We prioritize our clients' needs and strive to provide personalized service that exceeds their expectations. 
• Excellence: We strive for excellence in all aspects of our business, from marketing and negotiation to closing deals.  
• Innovation: We embrace innovation and adapt to the evolving real estate market to provide our clients with the best possible experience.   
• Teamwork: We foster a collaborative and supportive team environment where everyone works together towards common goals.

Our Culture:

We value a positive and dynamic work environment where individuals are encouraged to grow and succeed. We believe in open communication, mutual respect, and a strong work ethic. We are a team of dedicated professionals who are passionate about what we do and committed to providing exceptional service to our clients.

Our Position in the Jamaican Market:

Established as a trusted and respected name in the Jamaican real estate market. We leverage our in-depth knowledge of the local market, extensive network of contacts, and cutting-edge marketing strategies to achieve successful outcomes for our clients.   

Job Summary:

The Operations Manager is responsible for the smooth and efficient day-to-day operations of the real estate brokerage. This role requires a highly organized and detail-oriented individual with strong leadership and communication skills. The Operations Manager will oversee various aspects of the brokerage's operations, including administrative tasks, team management, client relationship management, HR functions, and ensuring compliance with industry regulations.

Key Responsibilities

Team Management & HR:

• Recruit, train, and mentor new team members (e.g., real estate agents, administrative staff).
• Conduct performance reviews, provide feedback, and address any performance issues.
• Foster a positive and productive team environment.
• Oversee team schedules, assigned leads, and monitor individual performance.
• Manage employee on-boarding and off-boarding processes.
• Advise on and implement HR policies and procedures.
• Handle employee relations matters, including conflict resolution and disciplinary actions.
• Ensure compliance with all relevant labor laws and regulations in Jamaica.
• Manage employee benefits and compensation.

Administrative Support:

Manage all administrative tasks, including but not limited to:

• Preparing and managing contracts, agreements, and legal documents.
• Handling client inquiries and correspondence.
• Managing client databases and maintaining accurate records.
• Coordinating appointments and scheduling showings.
• Overseeing office operations, including inventory management and maintenance.

Client Relationship Management:

• Build and maintain strong relationships with clients, ensuring a positive and professional experience.
• Proactively identify and address client concerns and issues.
• Provide exceptional customer service at all times.

Financial Management:

• Assist with the preparation of budgets and financial reports.
• Monitor expenses and ensure operational efficiency.
• Oversee commission payments and other financial transactions.

Compliance:

• Ensure compliance with all relevant real estate laws and regulations in Jamaica.
• Stay abreast of industry best practices and regulatory changes.

Technology & Systems:

• Implement and maintain efficient office systems and technologies, including CRMsoftware and other relevant tools.
• Train team members on the use of these systems.

Marketing & Business Development:

Assist with marketing and business development initiatives, including:

• Identifying and pursuing new business opportunities.
• Developing and implementing marketing campaigns.
• Maintaining the company's online presence.

Qualifications & Experience:

• Bachelor's degree in business administration, Human Resources, Real Estate, or a related field preferred.
• Minimum of 5 years of experience in real estate operations or a related field.
• Proven experience in team management, leadership, and HR administration.
• Strong understanding of the Jamaican real estate market and regulations.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.

Note:

• This job description is intended to provide a general overview of the position and may not include all duties and responsibilities.
• The company reserves the right to modify or amend this job description at any time.