Operations Intern
Etech Global Services LLC
- St. James / Trelawny / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 11/04/2025
- LaMarcus Wallace
Operation’s Intern’s sole responsibility is to drive performance by demonstrating leadership skills and supplying immediate help to team members
SUMMARY:
Operation’s Intern’s sole responsibility is to drive performance by demonstrating leadership skills and supplying immediate help to team members. An Intern will lead a subset of approximately ten team members and will be given an expectation to achieve a determined percentage of improvement in overall performance within a three-month time frame.
Upon the completion of the internship, a successful intern will be given the opportunity to demonstrate their ability to be an effective Assistant Team Leader. Their performance objectives from the last three months will be evaluated by the Director of Operations and feedback will be provided. If a position is currently open in Operations a successful intern may apply for the position and participate in the formal interview process.
Even successful completion of an internship does not guarantee a leadership role. It does however help the intern demonstrate their ability; which all things being equal could assist them as they seek additional opportunities.
Note: An Operations Intern and Operations Sales Intern have similar responsibilities. An Operations Intern is on a service program while an Operations Sales Intern is on a sales program.
QUALIFICATIONS:
To perform this job successfully, at a minimum, an individual must have three months experience on the campaign for which they are applying and have proven key performance indicators. In addition, they will need to have a 95% schedule adherence record of attendance for the previous three months of employment.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1 | Each intern will assist in the development of team members as assigned by the Account Leader and/or Team Leader. Operations interns could be assigned a team. |
2 | Operations interns will act as role models for team members of the campaign |
3 | Operations interns must maintain proficiency in the programs of the campaign assigned |
4 | Operations interns will communicate openly with the management team of the campaign concerning issues and development opportunities of the team members assigned |
5 | Interns must be accessible and available |
6 | Interns have an open attitude and avoid discounting, dismissing, or minimizing questions |
7 | Interns maintain personal and professional boundaries, but avoid being distant or unapproachable |
8 | Intern’s will always lead by example |
9 | Intern’s maintain a 95% schedule adherence |
10 | Intern’s consistently meet or exceed campaign expectations |
11 | Intern’s Adhere to the polices and procedures of Etech |
12 | Intern’s must be flexible in an environment by championing and embracing change |
13 | Intern’s create a spirit of mutual learning, trust and respect |
SUPERVISORY RESPONSIBILITIES:
Directly supervises approximately 15 FTE’s on a campaign in the Operations Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, monitoring, coaching and developing employees: planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
KNOWLEDGE OF: Basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook.
ABILITY TO: Follow directions, communicate information to customers, enter information into computer program, get a commit, and learn new products and services.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
