Introducing Etech Global Services
Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.
Delivering Remarkable Sales, Service and Technology Solutions
At Etech, we understand the importance of the relationship between a company and its customers. That's why all of our sales, service and technology solutions are driven by the 'voice of the customer'. Through our stringent QA process, we record 100% of all voice and chat interactions and evaluate our agents to ensure an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction to drive strategic recommendations for continued sales and service improvements. And we do everything with the highest integrity and quality possible. These differences allow us to provide superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Please visit our website at www.etechgs.com to learn more about us.
Etech’s Vision
To make a remarkable difference for each other, our customers, and within our communities.
Etech’s Mission
Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.
Candidate must be able to multitask, display active listening skills, must be proficient in using the computer. Resolve customers issues in a timely manner.
SUMMARY: Coaches and develops a team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.