Manager, Fraud Prevention

The proposed role will lead the Company’s fraud prevention strategies for payment systems, account opening and identity theft.

The manager is responsible for evaluating industry, client, and situational/threat trends by payment type, as well as cross-channel. The position holder will work with multiple departments including Legal, Audit, Commercial, Operations, Finance to identify, resolve and prevent fraud. 

The role’s key activities will include leading the Fraud Prevention Program while helping to drive adherence to the Fraud Risk Management Principles, completing targeted risk assessments and partnering with the business as they respond to fraud cases, risks, or issues.

KEY DELIVERABLES:

• REVENUE CONTROL:

Identifies all directly related financial processes using process-driven top-down approaches starting with the customer (passenger, loyalty, cargo, and new business) across all channels (direct/indirect).  Reconciles transactions from the customer, system by system and accounts for all variances. Establishes and owns trend and variance reports and KPIs.

Reviews all direct and indirectly related commercial and financial processes, including inventory management processes, Revenue Management System (RMS) rule for fraud auditing, financial accounting process, Airline Tariff Publishing Company (ATPCO) standard pricing rules auditing, Billing and Settlement Plan (BSP) reconciliation, staff travel etc.  Reviews Amadeus Revenue Integrity (ARI) to pick up on fraudulent bookings, incorrect ticketing time limit parameters etc.

• COST CONTROL: 

Reviews all direct and indirectly related processes for cost control, such as the Global Distribution System (GDS) booking fees and catering and reconciles each transaction to actuals and invoicing.  Establishes and own trend and variance reports and Key Performance Indicators (KPIs).

• RISK MANAGEMENT: 

Identifies, evaluates, and advises on potential risks of courses of action taken by the Company, to limit exposure and liability for the Company’s operations and interests.  Develops, implements, and maintains fraud risk policy, risk register and strategies considering all stakeholders (customer, travel agency, staff etc.).  Establishes control and reconciliation policies and procedures for all areas of cost and auditing department processes (commercial, finance, operations, etc).

• COMPLIANCE: 

Communicates key fraud-related changes to laws, rules, and regulations in coordination with the business.

• CONTINUOUS IMPROVEMENT:

Supports the development of a culture of constant improvement by continuously measuring the internal and external factors and develop new and effective ways to drive business opportunities.

CANDIDATE SPECIFICATION:

You must possess a first degree in Business Management or Finance with a minimum of five (5) years management experience including 3+ years’ working in a fraud prevention-related role. Broad knowledge of project management and business process re-engineering is essential to this role. The ideal candidate will have database/SQL, PL-SQL, programming and/or relevant control language skills. Technical knowledge of airlines systems and reporting such as CRS, payments, BSP, PNR records is an asset. You must have extensive and demonstrated professional competence in risk management and analysis and understanding of financial systems.