Key Account Manager, Alstons Marketing Company

The Key Account Manager will be required to develop and execute Business Plans of assigned Accounts effectively and efficiently. To maintain and develop the distribution of all divisions brands distributed by AMCO, work closely with his/her direct reports to ensure the company’s objectives are met.

Job Description:

• Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic Joint Business plans(JBP) to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as merchandising, marketing, and trade execution, to ensure seamless delivery of products and exceptional customer experience and execution
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Prepare and present reports on account performance, sales forecasts, and market insights to manager and customers
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales team.
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborate with marketing teams to provide feedback and insights from clients, contributing to the development of new marketing plans/ JBP
• Joint trade visits with sales reps, and other personnels to conduct audits, distribution checks and meetings with customers
• Work closely with Delivery and Operations department to ensure customers orders/products are delivered in a timely manner to improve OSA 
• To prepare sales forecast monthly for the assigned customer group by maintaining the fill rate established by the company, with the purpose of complying with the company’s policies.
• To register / list the various products with the customers in order to support the introduction and positioning of new products in the market by maintaining the mix in the distribution channel.
• To prepare and control the promotional investment budget of his/her customers by updating all documents that support investments, with the purpose of offering a service that meets the customers’ expectations.
• To effectively manage the credit portfolio through analysis and collections, with the purpose of avoiding orders on hold and thus maintaining a portfolio within established limits.
• To coordinate with the distribution department the delivery hours and dates of the merchandise requested by the customer, with the purpose of ensuring timely and on time delivery with the defined amounts.
• To maintain adequate communications and relations media with the customers through periodic visits, with the purpose of analyzing the business’s behavior and keeping the proper commercial relationship.
• To identify the training and advice needs of the customers’ staff (wholesalers, distributors, and supermarkets) through periodic meetings, with the purpose of having a staff that is qualified and identified with the Company’s products.
• To plan the corresponding sales forecasts for the customers as well as for the sales reps by analyzing the statistical data and market behavior, with the purpose of establishing plans to achieve the objectives.
• To participate in meetings with merchandising supervisors, the sales force, Brand Managers, and customers, with the purpose of scheduling and developing product strengthening activities in the points of sales and following up on established processes.
• To follow up on price changes and new dynamics (special conditions). To validate the new conditions that will be in force with the customer’s contract and the Pricing. Also, verify the delivery dates in effect of every new price and discount, with the purpose of ensuring that invoices are same as the purchase orders requested by the customers/ Price Mapping
• To actively participate and support the implementation of all improvement and development programs promoted by the company.
• Other tasks as assigned by the supervisor and that are essential for the position.

Education and Experience Requirements:

• Bachelor’s Degree in Business Administration with a Major in Marketing
• MBA Degree would be considered an asset
• 4 years’ experience minimum in Key Account Management.
• Successful background in Sales/Business Results.
• Prior Sales experience related to the consumer industry.
• Proficient in Microsoft Office Software (Outlook, Word, Excel, PowerPoint)
• Presentation skills.
• Results Oriented – positive attitude about results and commitment.
• Analytical capabilities and the ability to apply new concepts.
• Ability to work in teams.
• Develop relationships.
• Effective communication.