IT Support

IT Support

Overview:
Eye Q Optical is seeking a detail-oriented and tech-savvy IT Support Specialist to join our team. This role offers the opportunity to work in a growth-focused, collaborative environment where unique perspectives and excellence are valued. The successful candidate will provide technical support across multiple Eye Q Optical locations, ensuring seamless operation of hardware, software, and network systems to support our daily operations.

Core Responsibilities:

• Deliver day-to-day technical support for computer systems, software, hardware, and network devices.
• Troubleshoot and resolve issues such as system failures, network disruptions, and software errors.
• Install and configure new hardware and software, ensuring integration with existing systems.
• Monitor and maintain network security, identifying and addressing vulnerabilities.
• Manage IT asset inventory and oversee software licenses.
• Set up and configure workstations, printers, and peripheral devices.
• Provide on-site support to various practice locations as needed.
• Collaborate with external vendors and service providers to maintain and enhance systems.
• Optimize system performance and uptime through proactive monitoring.
• Ensure IT systems comply with company policies and industry standards.

Required Knowledge, Skills, and Experience:

• Proven experience in IT Support or a similar role, with expertise in troubleshooting hardware, software, and network issues.
• Strong understanding of computer systems, network management, and troubleshooting techniques.
• Proficiency with Windows and Mac OS, Microsoft Office Suite, and common software applications.
• Familiarity with networking protocols, routers, firewalls, and best practices in network security.
• Excellent problem-solving skills, with the ability to perform well under pressure in a fast-paced setting.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical team members.
• Strong multitasking and task prioritization abilities.
• Certifications such as CompTIA A+, Network+, or equivalent are an advantage.
• A degree or diploma in Information Technology, Computer Science, or a related field is preferred.

Join Us:
If you’re passionate about IT, enjoy solving technical challenges, and are committed to providing exceptional support, we’d love to hear from you! Apply now and become a vital part of the Eye Q Optical team, where technology drives success.