GTM Sales Lead

Company description:

Digicel Group Limited

Job description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title:

Go To Market (GTM) Sales Lead

Primary objective of the job: 

This role is critical to ensure the smooth operation of the GTM sales channels. Reporting to the GTM Channel Manager, support the achievement of sales targets and KPIs across both Mobile and Digicel+ services within the market. Take responsibility for the day-to-day operation of the sales team, ensuring a culture of customer centricity, excellent service and continuous improvement.

Main Duties and Responsibilities:

• Manage GTM sales teams across Mobile and Digicel+
• Ensure that sales teams meet sales targets and other KPIs
• Assist in the recruitment process, training, coaching and discipline of the sales team
• Conducts team meetings with the sales team
• Evaluate performance of sales staff
• Identify market trends that appeal to customers and make recommendations to the GTM Channel Manager
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions.
• Maintain inventory and ensure items are in stock
• Liaise with Telecoms Solutions and resellers to ensure the availability of top ups and ensure that the sales channel meets Digicel requirements
• Maintain health and safety measures for the sales teams
• Organize and distribute staff schedules
• Ensure end of day sales reconciliations are being properly completed
• Ensure that daily stock counts are being completed and reported
• Ensure that cash handling procedures are being adhered to
• Ability to work closely with other departments to achieve customer satisfaction on issues.
• Any other duties as assigned by any person duly authorized and identified by the Company.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice.

Academic Qualifications and Experience Required:

• Associates Degree in Business or related field.
• Proven experience in managing sales teams preferably in a Telecoms environment
• At least two (2) years supervisory experience
• At least three (3) years Sales experience
• Excellent customer service skills
• Excellent written, oral, and verbal communication skills
• Must be proficient in the use of computers and Microsoft Office Suite
• Must have a clean driving record and a valid driver’s license

Functional Skills:

• Strong customer service skills
• Excellent written and verbal communication Skills
• Must be solution oriented
• Persistence

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Profile description:

This role is critical to ensure the smooth operation of the GTM sales channels. Reporting to the GTM Channel Manager, support the achievement of sales targets and KPIs across both Mobile and Digicel+ services within the market. Take responsibility for the day-to-day operation of the sales team, ensuring a culture of customer centricity, excellent service and continuous improvement.