Field Collections Officer
Dolla Financial Services Ltd
- St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 03/04/2025
The Field Collections Officer is responsible for overseeing and executing daily collections functions to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio.
The Field Collections Officer is responsible for overseeing and executing daily collections functions to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio. This includes daily delinquency management activities of accounts, whereas, efforts will be made to receive monies owed.
Main Duties & Responsibilities
Constantly review and analyse all past due accounts
Work on assigned accounts instructed by the Head of Credi & Collections (HOCC) to induce payments and cure default
Creating plans and strategies for collecting debt from outstanding loans
Undertake field work as needed and work with bailiffs and storage operators to have repossessions completed.
Coordinate with relevant sales team members to induce payments and reconcile unidentified online payments.
Prioritise accounts deemed as uncollectible and work directly with HOCC to collect same.
Suggest payment options, send reminders via online SMS platform, prepare account statements and handle general queries.
Liaise with collection agencies and accounting team regarding payments and related fees
Make contact and negotiate with delinquent customers for payments daily (telephone call, email or visit)
Perform any other related duties as assigned
- Degree in Business Administration, Accounting or Related Field
- Proficiency in Microsoft Excel, Word and basic skills in PowerPoint
- Minimum 2 years’ working experience in credit and/or collection services
- Organization, Negotiation and Problem-solving skills
- Ability to meet deadlines and maintain composure under pressure
- Highly analytical
- Result oriented, goal driven and innately competitive
- Ability to manage stress and open to constant change
- Excellent communication skills (written and oral)
- Must be customer service and goal oriented
- Must be resourceful with valuable networks that complement the demands of the job functions.
