The Field Collections Officer is responsible for overseeing and executing daily collections functions to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio. This includes daily delinquency management activities of accounts, whereas, efforts will be made to receive monies owed. 

Main Duties & Responsibilities 

• Constantly review and analyse all past due accounts

• Work on assigned accounts instructed by the Head of Credi & Collections (HOCC) to induce payments and cure default

• Creating plans and strategies for collecting debt from outstanding loans

• Undertake field work as needed and work with bailiffs and storage operators to have repossessions completed.

• Coordinate with relevant sales team members to induce payments and reconcile unidentified online payments.

• Prioritise accounts deemed as uncollectible and work directly with HOCC to collect same.

• Suggest payment options, send reminders via online SMS platform, prepare account statements and handle general queries.

• Liaise with collection agencies and accounting team regarding payments and related fees

• Make contact and negotiate with delinquent customers for payments daily (telephone call, email or visit)

• Perform any other related duties as assigned