To oversee the daily operations of the Guest Services Department ie Front Desk. As a guest service manager, you will ensure that guests are welcomed when they arrive and you will manage all lobby activities and see to the functionality of the hotel amenities.
To manage a team of housekeepers, ensuring that their tasks are carried out proficiently and to a very high standard in keeping with 100% Brand Standards at all time.
Lead, direct and manage the operation of the kitchen, analyzing the behavior of the processes and demand of internal and external guests, applying the control of the authorized budget, implementing and ensuring that all hygiene and safety standards are met.
It is the job of the Sous Chef to supervise the operation to ensure that the operation is on time and delivers on quality standards. The are responsible for training and managing hosts and managing of raw material in the kitchens.
It is the responsibility of the Front Desk Manager to review the status of rooms to ensure accurate and proper communication. Collaborate with Housekeeping, Laundry and Maintenance to ensure the management of preventive and corrective actions to maintain excellence in the quality of service.
It is the Food and Beverage Manager's responsibility to manage the operational and administrative food and beverage operation ensuring compliance with established procedures and standards, maintaining a high level of satisfaction of our guests.