Customer Service Representative

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and maintain high standards of service and professionalism

Key Responsibilities:

• Customer Interaction & Service:

  • Greet and communicate warmly with customers, creating a welcoming environment.
  • Assist with check-ins, order-taking, and fulfilling customer needs such as preparing and serving food and beverages.
  • Deliver efficient service, adhering to time limits for product preparation and delivery.
  • Monitor flight schedules for VIP guests and assist with administrative tasks like printing documents.

• Food Preparation & Presentation:

  • Follow company standards for recipes, portion sizes, food preparation, and product presentation.
  • Set up hot and cold lines, ensuring proper utensils and preparation table temperatures.
  • Conduct spot checks on preparation items and communicate product levels to management.

• Health, Safety, and Hygiene:

  • Maintain compliance with health laws and company policies, including safe food handling.
  • Ensure personal hygiene standards are upheld at all times.
  • Maintain and clean workstations, dining areas, utensils, and equipment before and after service.

• Operational Duties:

  • Stock workstations adequately before and after rush periods.
  • Observe all policies regarding product handling and employee meals.
  • Collaborate with team members and supervisors to ensure smooth operations.

Educational Requirements:

• Secondary-level education inclusive of Mathematics and English.
• Certificate in Customer Service (an asset).

Skills and Attributes:

• Ethical and customer-centric approach.
• Fluency in English; knowledge of another language is a plus.
• Strong attention to detail.
• Professional appearance and demeanor.