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ANSA McAL Group of Companies

Customer Service Representative

ANSA McAL Group of Companies

  • Arima/Sangre Grande
  • Not disclosed
  • Permanent full-time
  • Updated 03/12/2024
  • Karyse La Foucade

The Customer Service Representative will be responsible for servicing key accounts and assisting basic customer queries on a daily basis by excellent Customer Service and after sales support.

Job Responsibilities

  • Enter quotes on the system as requested
  • Partner with assigned Sales Reps to communicate with customers and boost sales
  • Enter orders onto D-3650 system when requested
  • Call assigned customers to boost sales
  • Promote sales and discounts with assigned customers
  • Arrange and communicate appointments for customers to collect at factory outlet
  • Report, follow up and manage customer complaints
  • Provide accurate advice in a professional manner via telephone requests.
  • Document orders accurately and within the required deadlines.
  • Provide After-Sales support to key accounts/customers.
  • Perform all duties in accordance with the procedures as per ISO 9001:2015 standards and the Quality Systems Manual of the company.
  •  Promoting safety awareness and the development of a Safety culture within the company.
  • Compliance with Ansa Mcal Group Policies.

Qualifications & Experience

  • 1 year experience in a marketing, advertising, merchandising or sales environment.
  • Minimum of 5 CSEC Passes, inclusive of English A and Mathematics
  • Equivalent combination of qualifications and experience
  • Exposure to Coating Industry would be an asset.
  • Knowledge/Ability to conduct market research and statistical analysis would be an asset.
  • Must be proficient with Microsoft Office Suite and Microsoft D3650
  • Strong communication, organizational and interpersonal skills
  • Ability to analyse and execute in a fast paced and time sensitive environment.

 

Ref: Customer Service Representative

ANSA McAL Group of Companies

ANSA McAL Group of Companies

View Employer Profile

  • 9th – 11th Floors, TATIL Bldg, 11A Maraval Rd, Port of Spain, Trinidad, West Indies
  • 1 (868) 235-5679/623-3670 - 4
  • http://www.ansamcal.com

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