Billings Co-ordinator

Billings Co-ordinator

Job Summary

The Billings Co-ordinator manages and oversees the day-to-day operations and performance of the Billings team.  The position also monitors all procedures ensuring they comply with company policies and are adhered to, investigates and resolves queries, verifies patient insurance forms, and ensure superior patient service is always delivered.

Duties and Responsibilities

Supervise the team to deliver appropriate solutions to achieve objectives that provide superior customer experience while protecting the company, shareholders, and customers.

Review department performance results with the team and make recommendations accordingly where performance falls short of targets.

Oversee point-of-service collection functions to continuously improve customer service and increase revenue for the hospital.

Conduct staff meetings to update and present issues of corrective action and lessons learned.

Oversee all activities inclusive of all invoicing, receipts, and claims for all customers.

Prepare accurate surgical estimates for patients as required.

Liaise with insurance companies for surgical precertification for patients as required.

Take part in interviews/hiring/terminations for staff under supervision or as needed.

Develop quarterly documentation/training materials and facilitate training on enhancements for billing, data management, and delivery of superior customer service.

Prepare work rosters on a timely basis and advise staff accordingly.

Manage all overtime activities in accordance with company policy and fair practices.

Ensure that employees understand their roles, receive regular constructive feedback, and have the support they need to achieve their goals and business objectives and address them accordingly.

Perform all duties in conformance to appropriate quality, health, safety, security, and environmental policies and procedures.

Perform any other job duties as required by the job function.

Physical Requirements

Ability to lift and carry up to 50 pounds.

Capability to perform physical tasks including climbing ladders, bending, and reaching.

Availability for on-call emergency situations as needed.