Customer Service Representative

Serves customers by providing product and service information; acts as a liaison between customers and warehouse department, assist with complaints, orders, billing, cancelations and other queries; and helps resolve problems.

Job Summary:

Serves customers by providing product and service information; acts as a liaison between customers and warehouse department, assist with complaints, orders, billing, cancelations and other queries; and helps resolve problems. Effectively conduct and perform accurate cash/accounting transactions while providing excellent internal and external customer service.

Essential Duties and Responsibilities:

Cashing duties:

1.  Count cash at beginning of shift to ensure correct float and adequate change.

2.  Receive payments by cash, cheque, debit and credit cards.

3.  Apply payments to invoices.

4.  Issue change due to customers and receipts and refunds where necessary, ensuring proper documentation and authorization.

5.  Balance sales transactions at end of shift in accordance with report from Compass and ensure proper hand over.

6.  Reporting problems to immediate supervisor for timely resolution of customer queries.

7.  Any other related duties required by your supervisor and manager.

 
Customer Service Representative duties:

1. Greet Customers in a warm and friendly manner.
2. Answer customer inquiries regarding products and service; suggest information about products and services.
3. Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.
4. Sell products and services.
5. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
6. Receiving and sending of faxes.
7. Following up with customers on prices and orders received.
8. Attending to customers on the counter and over the phone.
9. Liaising with the warehouse to ensure that the goods are in stock before billing customers.
10. Preparing quotations for customers
11. Any other related duties required by your supervisor and manager

QUALIFICATIONS

Ÿ    High School Diploma

Ÿ    Basic computer skills

Ÿ    Electrical Knowledge will be an asset

CORE COMPETENCIES

Customer Focus:

Continuously provide customers with a superior customer experience.

Communication:

Communicate to your supervisor immediately any issues to prevent gaps in the quality of service to our customers.

Risk Management:

Identify the potential risks and associated benefits of business development for MESL, optimising profitability through the effective management of resources available.

Dimensions and Scope of Role

• Operates within the framework of the Policies and Procedures of the Company.
• Operates within the framework to the job functions as may be required.
• Operated within the framework of the Employee Manual.