Credit Control Officer

Credit Control Officer

Job Title : Credit Control Officer

Line Manager : Accountant

Department  : Finance

Location : Trinidad (working remotely)
 

Job Summary

The Accounts Receivable Officer is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

Duties and Responsibilities

1. Maintain and monitor customer accounts, ensuring compliance with payment terms and that account information is up to date.

2. Follow up on invoices by contacting customers via email, phone and letters to resolve outstanding balances.

3. Work with Accounts Receivable Team to reconcile customer accounts and resolve discrepancies identified.

4. Monitor the AR aging report, identify overdue accounts and prioritize collection efforts.

5. Prepare and present regular reports on outstanding receivables, bad debt risk and collections status to management including days sales outstanding (DSO) and collection rates.

6. Maintain positive customer relationships by identifying issues whilst managing debt recovery and serving as a point of contact for AR-related queries by providing customers with necessary documentation and support.

7. Identify opportunities to streamline AR processes and reduce delinquency rates.

8. To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.

9. To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit notes using the company's system.

10. Update Contracts for customers using the company's system.

11. Create tickets for terminated customers using the company's system.

12. To inform the Credit Controller of debtors that should be sent to collection agencies and/or solicitors.

13. To report to management on outstanding issues and inform them early of potential debtors problems.

14. Liaise with liquidators and request for bad debts to write off.

15. Perform any other job-related duties as assigned.

 

Job Requirements:

● Minimum of one year in a similar role or previous experience in an accounting department

● Five (5) CXC passes inclusive of Mathematics, Principles of Accounts and Information Technology preferred

● Competency in MS Office, databases and accounting software.

● Professional certification such as ACCA or CAT is advantageous but not required

 

Competencies:

● Experience in customer interaction

● Strong understanding of finance systems and processes

● Excellent verbal and written communication skills in English

● Proactive, highly motivated, and flexible

● Highly organized with great attention to detail

● Strong data entry skills

● Proficient in MS Office, including Word and Excel

● Experience working remotely