Chief Commercial Officer

Company description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job description:

Job Title: Chief Commercial Officer

Primary objective of the job:

The Chief Commercial Officer (CCO) will lead the commercial strategy and development of the organization to ensure sustainable growth and competitive advantage in the market. The CCO will be responsible for driving revenue generation, enhancing customer satisfaction, and fostering strategic partnerships. This role requires a strategic thinker with a deep understanding of the telecommunications industry and a proven track record in commercial leadership.

Main Duties and Responsibilities:

1.Strategic Planning:  

• Develop and execute the commercial strategy aligned with the organization's vision and goals.  

• Analyze market trends, customer needs, and competitive landscape to identify growth opportunities.  

2. Revenue Generation:  

• Own the consumer P&L and forecast 

• Lead initiatives to increase sales and profitability across all consumer product lines and services.  

• Oversee pricing strategies and promotional campaigns to maximize market penetration.  

3. Customer Engagement:  

• Drive customer experience initiatives to enhance satisfaction and retention.  

• Establish and maintain relationships with key clients and stakeholders to understand their needs and expectations.  

4. Sales Leadership:  

• Manage and mentor the sales team to achieve individual and team targets.  

• Foster a culture of high performance and accountability within the sales organization.  

5. Market Development:  

• Identify and pursue new market opportunities, including emerging technologies and services.  

• Lead the marketing to create effective brand and go-to-market strategies.  

6. Partnership Management:  

• Build and maintain strategic partnerships with other companies, vendors, and stakeholders to enhance service offerings.  

• Negotiate contracts and agreements that align with the organization's objectives.  

7. Cross-Functional Collaboration:  

• Work closely with the technical and finance teams to ensure alignment on commercial objectives.  

• Facilitate communication across departments to support a unified approach to market challenges.  

8. Performance Measurement:  

• Establish key performance indicators (KPIs) to assess the effectiveness of commercial initiatives.  

• Monitor and report on sales performance, market share, and customer feedback.  

9. Team Development:  

• Recruit, train, and develop a high-performing commercial team.  

• Promote continuous learning and professional development within the team.  

10. Compliance and Governance:  

• Ensure compliance with industry regulations and standards in all commercial activities.  

• Uphold the organization’s ethical standards and corporate governance principles.  

Academic Qualifications and Experience Required:

• A Master’s Degree in Management, Marketing, Finance, Economics or any other business related field. The equivalent of the same in working experience is also acceptable for the position. 

• Possess 10 years of experience working in a senior commercial role, within a fast-paced and highly competitive environment. The candidate must also have had substantial and successful experience leading a commercial team towards the achievement of commercial KPI’s, 

• A suitable candidate will demonstrate strategic vision, leadership, and a hands-on approach to drive commercial success in a dynamic and competitive landscape. 

Functional Skills:

• Have polished presentation, communication, and analytical skills 
• Have an adaptive style in being able to communicate often technical ideas in simple terms
• Have strong organizational skills, being able to manage multiple projects at once