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COLLECTIONS MANAGER (Revised)

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  • Christ Church / San Juan/Barataria
  • Not disclosed
  • Contract
  • Updated 18/10/2024
  • Human Resource
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The Collections Manager assumes responsibility for the Credit & Risk Units, overseeing the departments, ensuring targets are consistently met in accordance with the company’s best practices and compliance standards.

Main Duties and Responsibilities:

  • Monitor and analyze the performance of Credit and Risk portfolios by making adjustments and internal and external recommendations when and where necessary to ensure client and company targets are met.
  • Continuously review and amend collections workflows to ensure appropriate operating procedures are in place and adhered to across the recoveries cycle, inclusive of tele-collections, skip trace and/or field, as well as legal action to maximize efficient and effective recovery.
  • Enforce a strict and dynamic Quality Control program by developing and implementing policies and procedures in accordance with latest industry best practices, client requirements, and international compliance laws and regulations.
  • Ensure recruitment, training, development, appraisals, workload allocation, supervision and other management activities are carried out in accordance with company expectations.
  • Provide real time guidance and oversee training programs on a timed basis to the Receivables and Collections units to ensure the company’s image and customer service standards are consistently maintained and enhanced.
  • Develop and maintain a Performance Assessment program.
  • Provide the Executive Management with updates on strategies, performance, and emerging market opportunities and threats.
  • Deliver innovative analytics that focus on growth and efficiency. 
  • Develop and implement correspondence prototypes and telephone techniques for effective collection procedures.
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed these goals.
Education and Certification
  • Bachelor’s Degree in Business Administration, Economics or a related field
  • Proven experience and proficiency in Microsoft Office applications with particular emphasis on Word, Excel, Power Point & Outlook
  • Sound Knowledge of Standard Credit and Collections procedures.
  • At least 5 years of managerial experience leading a minimum of 15 team members.
  • At least 5 years of Collections experience, preferably in a similar field with knowledge of delinquency management in the financial sector.
  • Experience with a Dialer Call Management System will be an asset.
  • Outstanding leadership, and managerial skills; the ability to manage employees ethically and fairly while still being firm and enforcing company rules at all times.
  • Strong time, multitasking, people and performance management skills.
  • Excellent analytical skills and an eye for detail.
Skills, Attitude and Behavioural Competencies
  • Excellent team oriented and interpersonal skills
  • Good oral and written communication skills
  • Excellent organisational and time management skills
  • Meticulous and deadline orientation
  • Strong negotiation and persuasion skills
  • Strong critical thinking, problem-solving and decision-making skills.
  • Plan, manage department’s budget and ensure alignment with goals and work plans as assigned.
  • Highly confidential
  • Flexible and adaptable
  • Strong customer service focus
  • Proven ability to work independently and with accuracy.
  • Ability to operate and lead a team in target driven environment.
We would like to thank all candidates for their applications, however, only shortlisted candidates who are Nationals of Trinidad and Tobago will be contacted.

 

Ref: COMMMGRCCCC
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