Business Operations Officer

The role involves comprehensive management of brand and social media operations, hospitality management for vacation rentals, and oversight of long-term rental properties.

Job Summary

The role involves comprehensive management of brand and social media operations, hospitality management for vacation rentals, and oversight of long-term rental properties.

Job Responsibilities

Responsible for: 

• Brand and Social Media Management
• Properties/ Rentals

Brand and Social Media Management

• General management of the Brand and social media Officers/volunteers, all brands inclusive of Hotels owned
• Supervision of Graphics Officer
• Working alongside and consulting with the Managing Director to implement and strategize brand awareness.

Digital Marketing Strategy

• Managing the Brand and Social Media Marketing operations and developing the Digital Marketing Strategy in alignment with the Group’s objectives.
• Taking feedback from officers/volunteers
• Provide direction to the brands in the market to ensure relevance and visibility.
• Monitor and submit monthly reports for brands on social media platforms.

Hospitality Management (for vacation rentals)

• General management of vacation properties
• Oversee maintenance activities.
• Oversee bookings and revenue collection activities.
• Assist with hotel revenue
• Tracking revenue for the purpose of monthly reporting and collecting rent on time.
• Lease management for new business and renewals. Especially lease rental agreements and timeliness.
• Debt collection for bad paying or evicted tenants.
• Collecting rent on time.

 Job Requirements

• Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in brand management, social media management, and/or hospitality management.
• Proven experience in digital marketing strategy development and implementation.
• Experience in managing teams and supervising staff.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing tools and social media platforms.
• Strong analytical and problem-solving abilities.
• Ability to develop and implement effective marketing strategies.
• Knowledge of hospitality management and property maintenance.
• Financial acumen with experience in revenue tracking and reporting.