Banking & Finance Customer Service Roles

"Exciting Opportunities in Banking & Finance Customer Service!"

Advance Your Career as a Customer Service Representative!

Hinduja Global Solutions is on the lookout for dedicated individuals with a passion for the banking and finance industry to join our team as Customer Service Representatives. In this key role, you will be the first point of contact for our clients’ customers, delivering exceptional service and support for their banking needs.

Key Responsibilities:

• Provide professional and efficient service to customers via phone, in-person, and online.
• Assist with account inquiries, transactions, and issue resolution in line with established banking protocols.
• Educate customers about our diverse range of financial products and services, including account types, loans, and digital banking solutions.
• Identify customer needs and recommend appropriate products to enhance their banking experience.
• Collaborate with internal teams to resolve complex customer concerns effectively.
• Maintain the confidentiality and security of customer information at all times.
• Stay informed on industry trends, regulations, and banking practices to better assist customers.
• Contribute to a collaborative team environment by engaging in meetings and training sessions.
• Adhere to compliance standards to ensure risk mitigation within banking operations.

Qualifications:

• High school diploma or equivalent; minimum of 3 CXCs (English & Mathematics or Accounts required).
• Previous experience in customer service, ideally within the banking or financial services sector.
• Strong interpersonal skills with the ability to build trust and rapport with customers.
• Excellent verbal and written communication skills in English.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in handling financial transactions.
• Flexibility to work non-traditional hours, including evenings and weekends, as needed.
• A commitment to exceptional service and a desire to exceed customer expectations.
• Integrity, professionalism, and a strong team-oriented attitude.

What We Offer:

• Competitive salary
• Health insurance coverage
• Paid time off and holidays
• Opportunities for career advancement and professional development within the banking industry

Join us in making a significant impact on our customers’ banking experiences while advancing your career in finance. If you’re ready to take your passion for banking to the next level, apply today with your resume and cover letter. We look forward to welcoming you to our team!