Associate Business Process Analyst

The Associate Business Process Analyst, Billing Assurance, is a subject matter expert on billing systems, billing processes, company initiatives and technical projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Business Process Management

· Manage error checking and resolution of API failures via Smart application as well as manual reporting.

· Assists the Billing assurance department on 100% order quality report creation and modifications.

· Supports the communication of project statuses to Billing Assurance management.

2. Organization Performance

Business Expertise

· Demonstrates a strong commitment to learning the business.

· Demonstrates ability to research subjects to support project work.

· Performs routine data collection, organization, workflow, and support analysis.

· Provides support for the preparation of quality deliverables.

Operational Management

· Maintains expected levels of personal productivity.

· Able to efficiently meet department’s deliverables.

· Able to multi-task.

· Ability to analyze data, trends or obstacles and consider available solutions or alternative methods of proceeding.

3. Technology

· Demonstrates aptitude in learning new technology skills.

· Demonstrates competency in use of technology tools, techniques, and methodologies.

· Applies technical skills to department projects.

· Supports department’s activities.

· Understands products/services and shares knowledge with team.

· Builds personal expertise.

4. System Analysis and design

· Understands the interdependence between exception processing and the API processing system (SMART).

· Develop SQL scripts for reporting and data analysis.

5. Business Analysis

· Supports Billing Assurance analysts in the preparation of business and functional requirements.

· Develops and maintains documentation and instructions for all systems for which the analyst is responsible.

· Understands the fundamentals of the department’s business analysis activities.

6. Human Resources

· Participates in/contributes positively to work/team environment.

· Takes responsibility for own developmental needs.

· Continually seeks ways to enhance contribution to the team.

· Works well with others.

· Effectively communicates within the organization.

QUALIFICATIONS

1. Key Experience/Achievements

a. A bachelor’s degree in Project Management, Computer Information Systems, Information Technology, Technical Writing, or business-related discipline or equivalent work experience.

b. 2 or more years of business process management.

2. Management Skills

a. Ability to perform multiple tasks and adjust priorities based on workload and direction from management.

b. Ability to organize, plan and execute major projects with minimal supervision.

c. Excellent verbal and written communications skills.

3. Technical/Functional Competencies

a. Knowledge of system development lifecycle

b. Knowledge and willingness to learn report development utilizing a relational database.