Senior Business Process Management Analyst

The Senior Business Process Management Analyst, Billing Assurance will act as a liaison between the Billing Assurance team and other departments.

BASIC FUNCTION

1. Business Process Management

· Manages new and existing Business processes for Billing Assurance.

· Represents the Billing assurance department on project meetings and creates project meetings as necessary.

· Supports the communication of project statuses to Billing Assurance management.

2. Organization Performance

Business Expertise

· Demonstrates strong commitment to learning the business

· Demonstrates ability to research subjects to support project work

· Performs routine data collection, organization, workflow and support analysis

· Provides support for the preparation of quality deliverables

· Adheres to and applies department’s methodologies

Operational Management

· Maintains expected levels of personal productivity

· Able to efficiently meet department’s deliverables

· Able to multi-task

· Ability to analyze data, trends or obstacles and consider available solutions or alternative methods of proceeding

3. Technology

· Demonstrates aptitude in learning new technology skills

· Demonstrates competency in use of technology tools, techniques and methodologies

· Applies technical skills to department projects

· Supports department’s activities

· Understands products/services and shares knowledge with team

· Builds personal expertise

· Continually improves knowledge and skill proficiency

· Defines processing logic and translates business requirements into code employing established programming standards

4. System Analysis and design

· Understands the interdependence between exception processing and the API Processing System (SMART)

· Develop complex SQL scripts for reporting and data analysis

· Provide subject matter expertise to development efforts as it pertains to exception reports and API processing

5. Business Analysis

· Supports Billing Assurance analysts in the preparation of business and functional requirements

· Develops and maintains documentation and instructions for all systems for which the analyst is responsible

· Assists in implementing procedures and serves as a resource to expeditiously resolve program related operating difficulties

· Understands the fundamentals of the department’s business analysis activities

6. Human Resources

· Participates in/contributes positively to work/team environment

· Takes responsibility for own developmental needs

· Continually seeks ways to enhance contribution to the team

· Works well with others

· Effectively communicates within the organization.

QUALIFICATIONS

1. Key Experience/Achievements

a. A Bachelor/MBA degree in Technology Management, Project Management, Computer Information Systems, Information Technology, Technical Writing, or business related discipline or equivalent work experience and technical training is required

b. 6 or more years of business process management

c. Six Sigma experience is a plus

2. Management Skills

a. Ability to perform multiple tasks and adjust priorities based on workload and direction from management

b. Ability to organize, plan and execute major projects with minimal supervision

c. Excellent verbal and written communications skills

3. Technical/Functional Competencies

a. Experience working within a formal methodology for software development

b. Knowledge of system development lifecycle

c. Experience in report development utilizing a relational database such as Oracle or Windows SQL server.