Assistant Underwriter

The Assistant Underwriter will be required to provide excellent customer service, sell COLFIRE’s Products and Services and underwrite quality business.  He / She will be responsible for developing business relationships with customers and producers.

JOB SUMMARY

The Assistant Underwriter will be required to provide excellent customer service, sell COLFIRE’s Products and Services and underwrite quality business.  He / She will be responsible for developing business relationships with customers and producers.  The incumbent will be required to professionally and effectively represent COLFIRE in the marketplace, recognize trends and make recommendations on strategies and products. 

OBJECTIVES

1. To develop business relationships with Customers and Intermediaries to the benefit of all (parties). 

2. To market COLFIRE’s products and services, negotiate premiums and underwrite quality risks in keeping with the company’s Underwriting guidelines.   

3. To maintain in all transactions the highest standards of quality and service in keeping with COLFIRE’s Core Values. 

4. To professionally and effectively represent COLFIRE and deliver excellent customer service in every interaction. 

5. To consistently contribute to the continuing development of COLFIRE and its products and services. 

RESPONSIBILITIES

1. Undertake assessments of Motor, Property and Liability risks and provide quotations, for these lines of business. 

2. Review applications for Insurance to determine acceptance of risks. 

3. Process new, renewal and endorsement transactions and ensure all required documents are uploaded to the Insurance Application. 

4. Respond to enquiries from internal and external customers, Agents, and Brokers. 

5. Set/Clear Vehicle Certificate & Printing Schedule Restrictions Bypass on 4D. 

6. Perform vehicle inspections and conduct surveys for Insurance purposes. 

7. Review and update policies earmarked for renewal. 

8. Receive funds and process receipts for internal and external customers and safeguard and account for payments collected. 

9. Log onto ZOPIM 5 minutes before the start of the workday and ensure that all chats are responded to daily. 

10. Log onto CISCO 5 minutes before the start of the workday and ensure that all calls are responded to daily. 

11. Undertake the End of Day process and prepare supporting documents and reports. 

12. Submit new policy documents/file to Clerical daily. 

13. Process refund transactions and assign registries to Finance to prepare payments. 

14. Conduct assigned telemarketing for customers, Agents, Sales Representatives within agreed timelines to support and improve customer retention. 

15. Attend and contribute by generating and sharing ideas at Team and other general meetings. 

16. Work closely with Team members and interface regularly with other Teams to achieve the Company’s Strategic Objectives. 

17. As authorised by Manager, examine, and authorize all policy transactions e.g. refund, new, endorsements, letters, not processed by you.  

18. Assist with training and development of Underwriting staff.  

19. Attend and represent COLFIRE at promotions. 

20. Prepare and analyse production reports for Team. 

21. Provide and analyse market information and activities, identify trends, and make recommendations to develop strategies and products. 

22. Perform any other duties and activities as they relate to the operations of the Company. 

Qualifications/Education & Experience Requirements 

• 2 A Levels or pursuing a Bachelor’s Degree  

• TTII State License/CII Certificate or other equivalent general insurance qualification will be considered an asset. 

• Minimum of two (2) years’ experience as a Junior Underwriter or similar position in the Industry 

Required Skills 

• Excellent customer service skills. 

• Excellent communication and interpersonal skills are essential. 

• Proficiency in the use of Microsoft Office applications. 

• Good problem solving and decision-making skills. 

• Able to meet deadlines and work with minimal supervision in a fast-paced environment.