Assistant Manager Logistics

The Assistant Manager Logistics is responsible for efficiently coordinating drivers, vehicles, and product movement. This role involves supervising the delivery team, optimizing routes, ensuring compliance with safety and quality standards, and maintaining excellent service levels.

The Assistant Manager Logistics is responsible for efficiently coordinating drivers, vehicles, and product movement. This role involves supervising the delivery team, optimizing routes, ensuring compliance with safety and quality standards, and maintaining excellent service levels.

Responsibilities:

·         Oversee and manage daily dispatch schedules and delivery assignments.

·         Plan and optimize delivery routes to ensure timely and cost-efficient deliveries.

·         Monitor driver performance, delivery progress, and resolve any delays or issues in real time.

·         Ensure effective utilization of vehicles, drivers, and resources to meet operational goals.

·         Supervise and provide leadership to dispatchers and delivery drivers.

·         Assign duties and workloads, ensuring accountability for all dispatch activities.

·         Train and onboard new dispatch staff and drivers on company policies and technology.

·         Serve as the main point of contact for drivers and address any issues or concerns during deliveries.

·         Maintain communication with customer care and sales to provide accurate delivery updates and resolve 

          complaints or delays.

·         Ensure all communication is clear, timely, and professional to maintain customer satisfaction.

·         Ensure optimal delivery coverage

·         Maintain accurate records of dispatch logs, driver schedules, delivery reports, and incidents.

·         Generate performance reports to track KPIs such as on-time deliveries, route efficiency, and driver

          productivity.

·         Utilize dispatch software to manage schedules, monitor progress, and track resources.

·         Perform other duties as assigned. 

Demonstrated Knowledge, Skills, Experience

·         Bachelor’s degree in Logistics, Business Administration, or related field (preferred).

·         Proven experience in dispatch operations, with 2–4 years in a supervisory role.

·         Proficiency in warehouse management systems and technology.

·         Knowledge of transportation regulations and safety standards.