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Nutrien (formerly PCS Nitrogen Trinidad Limited)

Analyst, IT, Trinidad

Nutrien (formerly PCS Nitrogen Trinidad Limited)

  • Couva/Point Lisas
  • Not disclosed
  • Permanent full-time
  • Updated 14/10/2024
  • Human Resources

Responsible for providing Tier 1 technical support to end users on various technical issues and problems relating to hardware, software and peripherals and desk/cellular phones.

This position reports to the Manager, IT, Nitrogen & Phosphate. 

 

What you will do:

  • Responsible for providing Tier 1 technical support to end users on various technical issues and problems relating to hardware, software and peripherals and desk/cellular phones
  • Will collaborate with local and Corporate IT teams to maintain systems and satisfy business requests in a timely manner, such that our employees are able to do their jobs effectively and efficiently
  • Provide end user support via telephone, remote desktop, or onsite and complete user requests through ServiceNow
  • Attend/participate in departmental safety meetings and perform duties in a safe, healthy, and environmentally responsible manner
  • Research, implement, and test new technology independently or as part of a project group. You may assist senior staff with non-routine tasks whenever a situation demands
  • Execute yearly End-User-Device refresh project to replace End-of-support/End-of-life PCs at Trinidad Site
  • Actively provide support for PC and Printer repair and maintenance at Trinidad facility
  • Provide end user support for Operator Radios for all plants at Trinidad facility
  • Provide end user support for Plant Operations systems such as Electronic Permitting, Operator Rounds (Intelatrac)
  • Support and maintenance of Audio/Visual needs at the site e.g. meeting rooms, employee center
  • Support and maintenance of CCTV Cameras, video management system
  • Provide support at offsite facilities of Nutrien such as SPN1, SPN2, Model Farm, UFC 85
  • Assist Senior members of the team with Network troubleshooting at Trinidad facility
  • Assist with environmental monitoring and physical security solution of the Data Center
  • Participate in application support for corporate and locally hosted applications
  • Participate in on-call rotation as necessary

What you will bring:

  • Post-Secondary Degree, associate degree, diploma or college certificate (two-year program) from a recognized university or technical school in Computer Science, Information Technology, or another relevant field with a minimum of two years of related experience is required. Educational and experience equivalents will also be considered
  • Four year degree in an IT field is preferred
  • Ability to work in a team environment and perform duties in a safe, healthy, and environmentally responsible manner
  • Ability to work effectively with end-users, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions
  • Ability to handle multiple duties simultaneously while having interruptions such as telephone inquiries and special projects
  • Ability to work with computers (desktop, laptops, servers), communications systems and equipment, network products
  • Good working knowledge of Windows operating systems and Active Directory
  • Good working knowledge of Microsoft Office 365 suite
  • Good working knowledge of phones, printers, copiers, plotters
  • Familiarity with IT service management tools like ServiceNow
  • Knowledge of audio-visual systems and support, including video and digital signage. Familiarity with Creston systems will be a plus
  • Working knowledge of multi-purpose two-way radios used by plant operators
  • Familiarity with hardware and software systems in a Nitrogen Plant. E.g. Operators Rounds, electronic permitting, Mobile Handheld devices (Intelatrac)
  • Working knowledge of an IT data center
  • Familiarity with Security systems such as access control system, camera systems, video management systems
  • Good verbal and written communication skills are essential including the ability to handle inter-personal communications
  • System administration and IT certifications from Microsoft, Cisco or other related vendors are a plus

Ref: Analyst, IT, Trinidad

Nutrien (formerly PCS Nitrogen Trinidad Limited)

Nutrien (formerly PCS Nitrogen Trinidad Limited)

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