Administrator - Bailiff

Primary Responsibilities:

• Consistently update all pertinent account information into the system (notes box) for the benefit of all.
• Print, check and mail all arrears/promotion letters as required.
• Initiate and effect payment arrangements that will address the delinquency in the shortest possible time frame, either via telephone or face-to-face interview.
• Monitor accounts to ensure that customers comply with the arrangement made.
• Ensure that adequate records are maintained to aid in efficient collections and follow up of delinquent accounts assigned
• Ensure that work is organized in such a manner that bailiffs are adequately supplied with work to produce optimum results.
• Review the accounts being handled by bailiffs at minimum weekly to ensure that appropriate action is taken and prepare performance statistics for bailiffs and management.
• Ensure that internal and external customers consistently receive service that exceeds their expectation.
• To perform any other reasonable and related duties as assigned from time to time by management.

Knowledge, Skills and Competencies Required:

• Knowledge of the systems, policies, and procedures of Courts for effective credit sanctioning
• Knowledge of relevant legislation including Hire Purchase Act, Consumer Credit Act, Sale of Goods Act, Trade Description Act, Factories Act, Employment Protection Act
• Ability to work without close supervision
• Good verbal and written communication skills
• Proficient in Microsoft Office
• Ability to remain professional when dealing with difficult situations
• Excellent interpersonal skills particularly tact and patience in dealing with customers

Education and Experience Required:

• Five passes in CXC subjects including Mathematics and English Language