Workforce Analyst

Workforce Analyst - Montego Bay

Teleperformance is seeking an individual with strong analytical skills and an emphasis on forecasting to join our Workforce Management team. If you are skilled in complex problem solving, critical thinking and decision making this position is for you!

In this role you will be responsible for generating schedules for call center representatives, monitoring and providing call workload balance, conducting daily analysis and providing reports as needed. You will also be required to build rapport and interact with Business Partners.

You must be able to complete shifts from 9pm-8am 4 days per week.

Teleperformance connects the biggest and most respected brands on the planet with their customers.  We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

Additional Requirements for this role:

• 1-2 years as Call Center Agent or equivalent work experience, previous Workforce Management experience highly desired
• Previous Leadership responsibility would be a distinct advantage 
• Strong working knowledge of Microsoft Word and Excel is a MUST
• Excellent communication verbal/written
• Proactive and positive attitude

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor & Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  

Our ideal candidate should:

• Be 18 years or older and possess a valid NIS TRN & ID (National ID, Passport or Drivers’ License)
• Be goal oriented with leadership skills                
• Be results oriented and quality focused
• Be able to multitask and work effectively under pressure

This position is only available in Montego Bay at our 1 Mangrove Way Freezone Location