The Supervisor, Operations is responsible for ensuring that team members meet productivity and quality standards while managing a high volume of service requests from providers and members.
Responsible for delivering superior enterprise customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multi-channel Contact Centre are resolved with the highest level of quality.
The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.
We are currently seeking a motivated and customer- focused individuals to join our call center team as Customer Care Agents. If you excel in communication and thrive in a fast-faced environment, we encourage you to apply!