Transaction -Prepaid Group Director

Company description:

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Primary objective of the job: 

The Transaction (PrePaid) Group Director is responsible for leading the end-to-end strategy for the PrePaid business across Digicel’s 25 markets. This senior leadership role focuses on driving growth and supporting the implementation of the commercial framework. The role emphasizes strategic prepaid pricing, portfolio management, activation strategies to grow the customer base, reload value optimization, product simplification, profitability, and customer lifetime value management of the core base to ensure sustained growth.

A critical aspect of the role is aligning strategy with in-market teams, ensuring optimal pricing models, and leading initiatives to drive increased service revenue and expand the customer base.

Main Duties and Responsibilities:

Strategic Alignment:

• Portfolio Management: Define portfolio perimeter, pricing strategy, and value proposition for PrePaid services.
• Revenue Growth: Develop and drive strategic initiatives focused on increasing service revenue and growing the customer core base.
• Commercial Execution: Provide input and guidance from product and pricing design, working closely with the Group Go-to-Market Director and in-market teams on go-to-market strategies and commercial execution.

Implementation and Execution:

• Market Alignment: Ensure product, services, and commercial guidance alignment with in-market teams.
• Pricing & CLVM: Manage precise pricing strategies, product simplification, and customer lifetime value (Core Base) optimization to ensure sustainable growth.
• Performance Framework: Implement a robust performance-based commercial framework that tracks and adjusts based on short and mid-term performance metrics.

Leadership:

• Strategic Guidance: Provide strategic guidance for PrePaid services across all markets, ensuring a collaborative and aligned approach.
• Resource Allocation: Collaborate with in-market teams to deploy local business strategies that drive value for shareholders.
• Cost Efficiency: Instill a low-cost, efficiency-driven mindset to improve commercial productivity and operational efficiency while enhancing EBITDA and cash flow.
• Talent Management: Attract, retain, and develop top talent, fostering a collaborative and high-performance culture across central and market operations teams.

Academic Qualifications and Experience Required:

• Minimum 10 years of leadership experience in telecommunications, particularly with PrePaid models.
• Proven track record of leading large-scale PrePaid operations across multiple countries.
• Strong experience in pricing strategies, customer value management, and commercial framework implementation.