Toll & Safety Supervisor - Control Centre

The Toll & Safety Supervisor (TSS) is in charge of processing and disseminating the information needed to maintain traffic continuity, ensure personal safety, customer comfort and efficient intervention procedures for the toll plazas and motorway.

JOB SUMMARY

The Toll & Safety Supervisor (TSS) located at the Control Centre is in charge of processing and disseminating the information needed to maintain traffic continuity, ensure personal safety, customer comfort and efficient intervention procedures for the toll plazas and motorway

 PRINCIPAL RESPONSIBILITIES/ACCOUNTABILITIES

• Randomly checks toll transactions and monitors activities at each toll plaza, and reports any abnormal situation to the immediate supervisor.
• Reports to the Toll Manager conditions during the shift and of any incidents that may have occurred. 
• Processes and reports any event or situation requiring special action or vigilance, anticipating the resources to be implemented.
• Takes and responds to external customer feedback. 
• Oversees and maintains continuous communication with the Motorway Patrol Officers on all events of the highway.
• Monitoring the development of traffic issues and meteorological conditions.
• Monitors the operations of the systems at the Toll Plaza and/or Control Center.
• Periodically checks the surveillance system to ensure the continued safety of motorists on the roadway and members of staff at the Plazas.
• Any other duties and responsibilities within the scope of the work to be performed.