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Fujitsu Caribbean

Technical Support Engineer

Fujitsu Caribbean

  • San Juan/Barataria
  • Not disclosed
  • Permanent full-time
  • Updated 14/10/2024
  • Human Resources
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We are seeking an experienced IT professional to fill the role of Technical Support Engineer who can diagnose, troubleshoot and resolve customers' cloud virtualization and infrastructure incidents.

TECHNICAL SUPPORT ENGINEER

Your future in Fujitsu

At Fujitsu, our mission is to create a more sustainable world by building trust in society through innovation. In keeping with this, we are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and are dedicated to providing the resources and opportunities that our employees need to succeed.

 As we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age, we invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

About the role

The Technical Support Engineer will be responsible for troubleshooting and diagnosing customer related incidents and bring these to resolution. This includes designing, integration, testing, implementation, development and maintenance of customer systems and solutions. This is Hybrid Remote and 24x7 shift position. 

Key responsibilities:

  • Research and analyse technical materials (data, reports and documentation) used to provide recommendations and input for IT issues.
  • Resolve technical incidents within the managed environments of responsibility in adherence to key performance indicators for responsiveness.
  • Lead and monitor progress of assigned projects with periodic reporting.
  • Review assigned customer support tickets and provide status updates.
  • Write technical articles and report as well as provide feedback and guidance for knowledge assets of the team.
  • Contribute to analysis and resolution of IT problems as well as guidance for impact/change assessment.
  • Implement planned changes to managed environments as agreed and evaluated with the change management function.
  • Share knowledge with colleagues to make a useful contribution to Fujitsu’s knowledge base.

 Key experience and qualifications

  • Bachelor’s Degree in Computer Science / Information Technology or related qualification.
  • Minimum of 3 years in related experience in a progressive IT services environment.
  • Technical familiarity with any of the following technologies:  Server administration (Windows Server and Linux), Storage technologies (NFS, iSCSI) and Server virtualization using Vmware, Hyper-V or  KVM
  • Certifications in any of the technology areas above would be considered an asset.
Key attributes
  • Strong analytical skills with the ability to easily identify issues.
  • Ability to work independently with a high level of attention to detail and quality.
  • Excellent time management with strong planning and organization skills.
  • Excellent interpersonal and communication skills.
  • Expresses technical concepts precisely and professionally in both verbal communication and written reports with the effective use of various desktop productivity tools.
  • An effective collaborator in engaging with clients, colleagues, senior management, vendors and other various stakeholders.
  • Shows initiative and demonstrates commitment to self-development.

Let’s shape your world and achieve together

Fujitsu is an equal opportunity employer and prohibit discrimination and harassment of any kind. Here diversity and inclusion are essential to our success as we believe that everyone has something to contribute. As such, we are committed to creating an environment where all employees feel valued, respected and can thrive to reach their full potential.

Ref: Technical Support Engineer
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Fujitsu Caribbean

Fujitsu Caribbean

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