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BLEWSTREAM ECOSYSTEM

Team Lead - Collections Experience

BLEWSTREAM ECOSYSTEM

  • Port-of-Spain
  • Not disclosed
  • Not disclosed
  • Updated 01/11/2024
  • Human Resource
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We are seeking an experienced and detail-oriented Team Lead with Collections experience to join the BLEWSTREAM ECOSYSTEM.

The BLEWSTREAM Ecosystem is expanding—join us as we create value in a borderless world. We prioritize advanced professional and technical skills, a can-do attitude, and exceptional reliability and responsiveness. As a people-centric organization, bridging skills gaps is essential, and we aim to strengthen and grow our ecosystem with like-minded individuals.

Team Lead - Collections Experience 

Key Responsibilities:

  • Lead and manage a team of collections associates to ensure timely and effective collection of outstanding debts.
  • Develop and implement strategies to improve the collections process and reduce delinquency rates.
  • Monitor team performance, providing regular feedback, coaching, and training to enhance skills and productivity.
  • Analyze and review accounts receivable data to identify trends, discrepancies, and areas for improvement.
  • Ensure compliance with all relevant regulations, company policies, and industry best practices.
  • Prepare and present regular reports on collections activities, performance metrics, and key insights to senior management.
  • Collaborate with other departments, such as finance and customer service, to resolve issues and improve overall collections efficiency.
  • Lead and manage a team of collections professionals, providing guidance, training, and support to ensure high-performance levels.
  • Set clear performance expectations, establish goals, and monitor team members' progress towards targets.
  • Ensure that KPIs are implemented effectively and met consistently.
  • Analyze and assess the effectiveness of existing collection processes, identifying areas for improvement and implementing enhancements.
  • Oversee and execute negotiations with debtors to reach mutually beneficial settlement agreements.
  • Generate regular reports for senior management, summarizing key metrics, trends, and the overall effectiveness of collections efforts.

Qualifications:

  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 3 years of experience leading a Collections Team of 10+ people, with at least 8 years in accounting 
  • Experience working in a fast paced/high volume environment 
  • Strong leadership and team management skills, with the ability to motivate and develop team members
  • Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and colleagues
  • Proficiency in collections software and Microsoft Office Suite
  • Experience with SAP/ERP is ideal
  • Legal authorization to work in Trinidad and Tobago
  • A comprehensive and professional resume

Ref: 990NNNCC
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BLEWSTREAM ECOSYSTEM

BLEWSTREAM ECOSYSTEM

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