Your future in Fujitsu At Fujitsu, our mission is to create a more sustainable world by building trust in society through innovation. In keeping with this, we are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and are dedicated to providing the resources and opportunities that our employees need to succeed. As we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age, we invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. About the role As a Systems Engineer (Security), you will provide technical expertise for the maintenance of IT security solutions. This will include troubleshooting and diagnosing network security incidents and bringing those incidents to resolution. Key responsibilities: - Remote and onsite delivery of troubleshooting and break-fix, maintenance and operational services to customers, in line with agreed SLA specifications and international best practices.
- Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
- Speedy resolution of problems, avoiding escalation, or escalating in a timely manner.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
- Provision of technical advice to customers and colleagues.
- Ensuring that service delivery results in customer satisfaction.
- Implementation of a range of network security system solutions, from simple to moderate complexity.
- Construction of stable, fault-free and maintainable solutions.
- Prepares and manages documentation of IT solutions and changes to existing IT solutions including writing technical and incident reports.
- Takes initiative to drive own technical and professional development by pursuing applicable training and certification.
- Maintain current knowledge of industry available diagnostic systems, tools and equipment. Possesses a solid diagnostic approach that solves customer problems with little to no assistance.
- May be required to assist lower-level colleagues in completing objectives.
Key experience and qualifications - Bachelor’s Degree in Computer Science or Information Technology
- Minimum 1-2 years’ experience in ISP Support, Help Desk Support or related networking position
- Strong knowledge of networking concepts - VLAN, WAN, LAN, Routers, Switches, Access Points, Firewalls, IPS, VPN and other layer 2/3/4 networking protocols/concepts.
- Knowledge of UNIX operating system Solaris, Linux or Windows Administration
- Knowledge of TCP/IP networking, DNS, DHCP, and security protocols.
- Vendor or Industry standard certification (e.g. Comptia Network +, Comptia Security +, CCNA)
Key attributes - Strong troubleshooting, reasoning and problem-solving skills
- Organizational skills and the ability to work autonomously with attention to processes
- Ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with a minimal impact on reliability
- Strong analytical skills with the ability to easily identify issues
- Ability to work independently with a high level of attention to detail and quality
- Excellent time management with strong planning and organization skills
- Excellent interpersonal and communication skills with peers, management and clients
- Expresses technical concepts precisely and professionally in both verbal and written reports with the effective use of various desktop productivity tools
- Ability to effectively collaborate in engaging with clients, colleagues, senior management, vendors and other various stakeholders
- Shows initiative and demonstrates commitment to self-development
Let’s shape your world and achieve together Fujitsu is an equal opportunity employer and prohibit discrimination and harassment of any kind. Here diversity and inclusion are essential to our success as we believe that everyone has something to contribute. As such, we are committed to creating an environment where all employees feel valued, respected and can thrive to reach their full potential. |
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