Systems Administrator

To ensure the highest service quality and care for Billers, Collection Points, and end-users.

JOB SUMMARY

PBS Technologies (Trinidad) Limited is seeking a highly energetic and dynamic individual for the role of Systems Administrator for our SurePay Company. The successful candidate will be required  to ensure the highest service quality and care for Billers, Collection Points, and end-users. This includes all activities related to system configuration and maintenance, Collection Point and Biller onboarding, training, and supporting the management and internal staff.

KEY ACCOUNTABILITIES

•   Actively update, maintain and monitor all aspects of SurePay’s IT systems or provide appropriate assistance where these activities are outsourced
• Actively monitor and update all cyber security systems
• Create and maintain a working log detailing all software, applications and subscriptions, complete with versions, expirations and updates.
• Participates in testing SurePay’s software upgrades, working with billers to document and recreate issues, and filling out incident management documentation.
• Writing code and scripts for applications, biller integrations as well as installing, maintaining, and testing applications.
• Manage database and data feeds that support daily business reporting.
• Create and maintain a schematic diagram of the entire SurePay IT infrastructure, including contracts, warranties, and subscriptions.
• Install and configure computer systems and applications within the company
• Prepare standard and ad hoc reports to track trends and analytics
• Respond to internal and external customer inquiries and assist in troubleshooting and resolving challenges

REQUIREMENTS  

• Associate Degree in Information Technology or equivalent qualification
• Technical diploma, A+ Certification, Network+ or equivalent certification
• MCSE and CCNA certifications will be an asset
• Minimum of two (2) years’ experience in a similar position
• Relevant hands-on engineering and/or development experience
• Proven ability to develop and improve software applications
• Proficiency in programming languages, such as Java, SQL, .NET, and C etc.
• Experience in office equipment repairs, IP Telephony and/or Networking Technologies
• Proficiency in the use of Service and MS Office applications
• Excellent communication, collaboration and inter-personal relationship skills
• Excellent planning, organizing and time management skills
• Strong analytical, diagnostical and problem-solving skills
• Ability to work with minimal supervision and exercise commensurate levels of initiative and judgment
• Possess a valid driver’s license and personal vehicle
• Possess the required documents to facilitate regional and international travel