Spa Receptionist

Spa Receptionist

Job Title: Spa Receptionist

About Us:
At our company we believe in creating a tranquil and rejuvenating experience for our clients. Our spa offers a range of services designed to promote relaxation and wellness. We are currently seeking a friendly and organized Spa Receptionist to join our team and help us provide exceptional customer service.

Job Summary:

As a Spa Receptionist, you will be the first point of contact for our clients, ensuring they feel welcome and valued. You will manage appointments, provide information about our services, and assist in creating a serene environment. Your dedication to customer service and attention to detail will play a vital role in our clients' spa experience.

Key Responsibilities:

• Greet clients warmly upon arrival and provide a friendly, welcoming atmosphere.
• Manage appointment scheduling, including booking, rescheduling, and canceling appointments using our booking system.
• Answer phone calls and respond to inquiries regarding services, treatments, and pricing.
• Provide information on spa services and promotions, assisting clients in selecting suitable treatments.
• Process payments and maintain accurate records of transactions.
• Collaborate with spa staff to ensure smooth operations and exceptional service delivery.
• Maintain cleanliness and organization of the reception area and spa facilities.
• Handle client feedback and concerns professionally and promptly.
• Assist in marketing efforts, such as promoting special offers and events.
• Uphold confidentiality and professionalism regarding client information.
• Sell products

Qualifications:

• Minimum  Education requirements :Secondary school Cape Level passes  .

• Previous experience in a receptionist or customer service role, preferably in a spa or wellness environment.
• Strong communication and interpersonal skills.
• Proficient in using computer systems and booking software.
• Ability to multitask and handle a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• A passion for wellness and a commitment to providing excellent customer service.

What We Offer:

• Competitive salary and incentives
• Employee discounts on spa services and products.
• Opportunities for professional development and training.
• A supportive and positive work environment.
• Complimentary products and spa services