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The Service Support Representative is responsible for coordinating all information and activities in relation to the maintenance and repair of our client lift systems.
Key Specific Requirements
Prepare invoice requested to bill clients for spare parts, inspection and other work done.
Arrange with clients and Government Inspectors for annual Government Inspections.
Advise Technicians and Supervisors of outstanding issues arising out of Government Inspections
Maintain working communication with other S.S.R’s, Technicians, Supervisors and clients
Assist in coordinating technical manpower daily.
Prepare and Submit to the Accounts Department listing of Maintenance Premiums to be billed and invoices.
Communicating with clients in relation to Service contracts and other outstanding matters and or challenges.
General Filing
Stamp and file paid invoices.
Compile and Update listing of lift equipment, their service information. premiums, current status and customer contact information.
KEY KNOWLEDGE, SKILLS AND ABILITIES
Good working knowledge of Microsoft office.
Good communication skills, both oral and written.
Ability to direct and perform with a considerable volume of detailed work.
Ability to listen, understand and carry out oral and written instructions of some complexity.
Ability to establish and maintain effective working relationships with other employees
MINIMUM TRAINING AND EXPERIENCE
Dipolma / Associate Degree in Business Adminstration
Five (5) O’ Level passes at CXC/GCE level inclusive of Mathematics and English Language.
At least three (3) - four (4) years’ experience in the field of Customer Service and Business Administration
Computer Literate in Microsoft Office Suite.
Any equivalent combination of training and experience
We accept MS Word, PDF and Rich Text Format. Maximum file size 2MB
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Service Support Representative
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