Service Advisor

FT Farfan - Service Advisor

Job Purpose

The incumbent is primarily responsible for maintaining an effective and pro-active service schedule to ensure the effective and efficient operation of the department and maintaining a superior level of customer satisfaction. This position reports to the Senior Service Advisor.

Key Duties and Responsibilities

• Manages and ensures that all Service Calls are opened for jobs to be performed, and that all billings are done within the stipulated timeframe.
• Coordinates and dispatches all service technicians.
• Ensures that all quotations are completed and sent to customer no later than 24hours after technical assessments are conducted.
• Works alongside the Parts Department personnel to ensure that all parts are in stock.
• Ensures that all required productivity hours for technicians are recoded and submitted to the Service Team Leader on a timely basis.
• Collaborates with Team Leaders to ensure that warranties are accurate and submitted within the stipulated timeframe.
• Collaborates with the Warranty Personnel to ensure that all FT Farfan claims are being dealt with effectively.
• Works closely with the Parts Department personnel to achieve the monthly quota for service contracts.
• Works closely with Team Leaders to ensure all technicians complete all required training.
• Completes ongoing training plans as per supplier requirements.
• Any other related responsibilities assigned by Management.

Academic Qualifications & Experience

• A Diploma in Business Management, with a technical qualification
• A minimum of five (5) years’ experience in a similar role. Work experience without formal qualifications will be taken into consideration.
• A minimum of  three (3) years Supervisory experience, with a proven track record of excellent customer service
• Proficiency in the Microsoft suite of products

Competencies

• Excellent interpersonal skills
• Excellent organizational skills
• Excellent Communication skills, both oral and written
• Team oriented
• The ability to work in a fast paced environment with minimum supervision

All applications are to be submitted no later than February 7th, 2025.