Parts Clerk

To provide parts sales assistance and service to internal and retail customers regarding parts and accessories in an efficient and effective manner, while maintaining a high level of customer service at all times.

Job Summary

• To provide parts sales assistance and service to internal and retail customers regarding parts and accessories in an efficient and effective manner, while maintaining a high level of customer service at all times.

Job Responsibilities

• Responsible for all parts sales transactions to internal and external customers.
• Manage all methods of communication for queries and requests eg. email/telephone etc.
• Greet all customers promptly and courteously and assist them in identifying their parts and accessory needs and any complimentary/associated parts.
• Additionally, to prepare quotations and estimates for parts and accessories as requested.
• Responsible for entering Special Order requests.
• Collection of any outstanding customer payments.( pertains to charge accounts).
• Assist in the resolution of customer complaints and concerns to their satisfaction.
• Ensure the sale of all special orders within the specified time frame in the SOR policy.
• Expeditiously handle all parts returns and credits.
• Record all lost sales in the DMS.
• Similarly, to participate in all stock counts and cycle count activities.
• Cooperate with Service department personnel to expedite vehicle repairs, especially in the area of the pre-picking of parts.
• To ensure that the work areas and counters are clean and uncluttered and assist where necessary in setting up merchandising displays.
• Comply with all company policies and procedures
• Perform any duties which may or may not be related to the above as requested by the Manager.

Job Standards

• Efficient and accurate use of the parts catalogue systems.
• Good working knowledge of the products
• Excellent customer relations skills.
• Accuracy in checking and recording data.
• Good literacy and numeracy skills.
• Accuracy in the checking of all items and detailing all relevant information.
• Good communication skills in listening to the customers and defining their problems.
• Ensure the sale of all special orders within the specified time frame in the SOR policy.
• Ability to prioritise daily tasks in order of urgency.
• Initiative in the performance of daily job-related tasks
• Timeliness in the presentation of any data as requested by the Manager
• Timeliness in following up and resolving customers’ queries and concerns

Qualifications and Experience

• Minimum of 5 CXC passes, 6 units of CAPE passes & two years experience in automotive sales
• To be considered for this position you will need to;
• have experience within automotive wholesale or dealership, interpersonal skills are an asset and communicate clearly and accurately to Sales and General Manager

Deadline Date: January 31, 2025.