Senior Fraud Prevention Officer

Management, investigation and monitoring of fraudulent acts and fraud risks across the VM Group and its subsidiaries.

Duties & Responsibilities:

General Fraud Management 

•	Develop, implement and maintain the VM Group’s fraud management framework that is comprised of policies, methodology and procedures. 
•	Manage the daily fraud management operations across the VM Group. 
•	Monitor and analyze fraud reports and alerts to identify suspicious activity and determine required course of action. 
•	Conduct the investigation for disputed transactions to determine root-cause and make recommendations to mitigate the fraud risks. 
•	Provide fraud management support to all existing and new lines of business across the VM Group 
•	Oversee the implementation of fraud risk strategies within the VM Group. 
•	Manage customer experience for all accounts impacted by fraud and ensure reimbursements where applicable. 
•	Monitor fraud detection and prevention techniques implemented across the Strategic Business Units (SBUs). 
•	Conduct emerging fraud trend analysis and prepare report for senior management. 
•	Develop fraud training programmes and conduct fraud awareness training across the VM Group

Card Fraud Management 
•	Participate in fraud risk impact assessment as needed for processing and/or system changes impacting the fraud monitoring platforms, authorization processes, settlement activities
•	Maintain an awareness and understanding of relevant industry trends, operational best practices and issues and their potential impact, and make appropriate recommendations for improvement. 
•	Manage the daily operations of the card monitoring, detection and investigation of fraud.
•	Manage the daily relationship with third party contractors for fraud management services for card business. 
•	Review fraud rule test plans, test scripts/test cases and test results submitted by the vendors, perform impact assessment and make recommendations to address any gaps identified

Fraud Investigations 
•	Conduct investigations to identify, assess, and report on activity that indicate an exposure to financial crimes. 
•	Ensure that potential threats and investigations are evaluated, documented, managed and escalated where necessary.  
•	Support the investigation of occupational fraud cases and prepare report for the Group Human Resources Unit for disciplinary action.
•	Conduct interviews of persons with knowledge of the case under investigation.
•	Coordinate the recovery on all financial loss and filing criminal charges.
•	Manage the investigative process with law enforcement and consult with the Legal Department as necessary

QUALIFICATION & EXPERIENCE:

• BSc Banking and Finance, Business Administration or Risk Management

• Minimum (3) years’ experience working in the financial industry or equivalent
  Five (5) years’ experience in a card payments environment, with specialized focus on fraud monitoring and fraud analysis, inclusive of at least two (2) years’ experience at the supervisory level.

SKILLS & COMPETENCIES:

• Knowledge of fraud management operations within the financial industry
• Working knowledge of the banking services, systems and operations
• Working knowledge of payment associations rules, regulations, and systems
• Experience in handwriting analysis
• Working Knowledge if Visa or MasterCard Rules and Regulations