Senior Dispatcher (Airport)

We are seeking and ideal candidate to act on behalf of Tropical Tours Jamaica Limited in giving practical information on transfers that the company offers. This position requires excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Qualifications, Experience & Specialized Skills:

★    High school diploma or equivalent and TPDCO Certificate

★    Previous experience in customer service or the Tourism Industry.

★    Excellent communication and interpersonal skills.

★    Attention to detail and organizational skills.

★    Flexibility to work various shifts, including weekends and holidays.

★    Strong computer skills, including MS Office.

★    Highly professional and ethical standards

DUTIES AND RESPONSIBILITIES:

★      Assign and dispatch personnel and vehicles based on availability, priority, and location.

★      Serve as the primary point of contact between location staff, customers, and management, ensuring clear and        timely communication.

★      Quickly address delays, cancellations, or emergencies by reallocating resources and finding effective solutions.

★      Handle inquiries, provide job status updates, and resolve service-related issues professionally and efficiently.

★      Maintain accurate logs of assignments, schedules, incidents, and reports for operational efficiency and compliance.

★      Ensure all dispatched activities align with company policies, industry regulations, and safety protocols.  Analyze and improve dispatch processes.

★     Work closely with internal teams, including operations, logistics, and customer service, to ensure smooth workflow.