Senior Business Process Analyst

The successful Senior Business Process Analyst will be responsible driving continuous improvement and documenting processes across the company, ensuring alignment with strategic objectives and minimising risk.

CAREER OPPORTUNITY

Title: Senior Business Process Analyst

Work type: 6 – 12-month contract

Industry: Banking & Financial Services

Work location: Hybrid (remote and in-office) - Applications open to resident Caribbean nationals.

Role Overview:

The successful Senior Business Process Analyst will be responsible for detecting, evaluating, improving, implementing, measuring and documenting processes across various segments of the organisation to achieve continuous improvement for productivity and efficiencies, whilst ensuring alignment to key strategic objectives and minimise risk.

Key Duties & Responsibilities:

• Process Analysis and Evaluation: Identify and optimise business processes, focusing on automation, digitisation, and necessary controls to ensure the "best fit" solutions.
• Data Collection and Analysis: Collect and analyse data to identify trends, bottlenecks, and improvement areas, conducting reviews and elicitation for deeper insights.
• Cross-Segment Collaboration: Work with cross-functional teams to drive process improvements using elicitation techniques (e.g., interviews, focus groups) and assessment methods (e.g., voice of customer, value analysis).
• Stakeholder Management: Analyse stakeholders and develop communication strategies to build relationships and secure buy-in for process changes.
• Continuous Improvement: Assess process maturity to identify improvement areas and drive innovation through methodologies like Six Sigma, Lean, Total Quality Management (TQM), Kaizen, Plan-Do-Check-Act (PDCA), 5 Whys, and Business Process Management (BPM).
• Performance Metrics: Create and implement metrics to measure process improvement success, establish baselines, and conduct post-implementation reviews to assess outcomes and identify refinements.
• Training and Development: Provide training and support for successful process adoption, identify needs for refresher courses, and offer train-the-trainer opportunities.
• Change Management: Effectively manage change by anticipating potential challenges, communicating changes and addressing concerns proactively.
• Risk Mitigation and Impact Assessments: Ensure process changes align with organisational standards and assess potential upstream/downstream impacts. Identify and mitigate risks using Failure Mode and Effects Analysis (FMEA) and other risk assessment tools.
• Tools and Techniques: Use process mapping tools (e.g., Business Process Modeling Notation (BPMN), workflows, use case diagrams, data flow diagrams, activity diagrams, Suppliers, Inputs, Process, Outputs and Customers (SIPOC)) to analyse current and future state processes.
• Documentation: Capture, analyse and document current and future state processes and develop procedural documentation (e.g., maps, diagrams, procedural manuals, guides and user manuals).
• Cross-Team Collaboration: Work with Business Analysts, Project Managers, Change Managers, Technical Leads, and Process Analysts to deliver optimised solutions and ensure end-user adoption throughout projects and business-as-usual BAU initiatives.

Qualifications and Key Skills:

• A Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field. A master’s degree is a plus.
• Minimum of 5 years of experience in process improvement as a Process Analyst, Business Analyst or related role, with proven experience as a team lead.
• Experienced working on agile and/or waterfall projects across diverse industries, including finance, retail, and healthcare, with a strong preference for the financial sector.

Technical Skills

• Strong knowledge of lean methodologies, process optimisation and process reengineering techniques (e.g., Define, Measure, Analyse, Improve, and Control (DMAIC)).
• Proficiency in process mapping and modelling tools (e.g., Visio) and techniques (e.g., BPMN).
• Familiarity with process methodologies, tools and techniques.
• Data analysis and visualisation skills using tools such as Excel, Power BI, or Tableau.
• Proficiency in documenting procedures, manuals and other procedural documentation for end users.

Certification

Preferred:

• Certified Lean Six Sigma Black Belt.
• Certification of Capability in Business Analysis (CCBA) or Project Management Institute - Professional in Business Administration (PMI-PBA) certification.