Salesforce Administrator

The Salesforce Administrator will be responsible for managing our Salesforce CRM system, ensuring optimal performance, and aligning Salesforce capabilities with business processes.

• Manage and maintain our Salesforce instance, including user management, data management, and security
  
• Ensure data quality and integrity by implementing data validation rules, data cleansing, and data archiving
  
• Provide timely and effective support to Salesforce users, including troubleshooting and resolving issues
  
• Collaborate with stakeholders to identify and prioritize new features and functionality
  
• Implement and configure new features and functionality, including workflows, approval processes, and custom objects
  
• Develop and maintain custom reports and dashboards to meet business needs
  
• Ensure compliance with company policies and regulatory requirements
  
• Stay up-to-date with Salesforce releases and best practices, and apply this knowledge to continuously improve our Salesforce instance
  
• Collaborate with cross-functional teams to integrate Salesforce with other systems and tools
  
• Develop and maintain documentation of Salesforce processes and procedures
  
• Maintain and enhance workflows, functions, and configurations within the Salesforce environment.
  
• Serve as the primary point of contact for users who require maintenance, configuration, reporting, and training.
  
• Assist in the development of training materials and provide training and support to Salesforce end-users.
  
  

• Bachelor’s degree in computer science or related field preferred.
  
• Salesforce Certified Administrator or Salesforce Advanced Administrator certification.
  
• At least three (3) experience as a Salesforce Administrator with a strong understanding of Salesforce best practices and functionality.
  

• Strong understanding of Salesforce architecture, data model, and platform capabilities.
  
• Proficiency in Salesforce declarative customization tools (e.g., Process Builder, Flow Builder, Lightning App Builder).
  
• Experience with Salesforce Lightning Experience is preferred.
  
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and influence decision-making.
  
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
  
• Knowledge of Salesforce best practices, data management principles, and security standards.
  
• Ability to critically evaluate and prioritize information gathered from multiple sources.
  
• Excellent project management skills and a positive attitude.
  
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  
• Creative and analytical thinker with strong problem-solving skills